Sarah Barnett
Hewett
Summary
Strong leader, partners well with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of customers and suppliers in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Manager
St George Bake House
01.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Oversaw daily coffee shop operations according to company policies.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Increased employee retention through effective training
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Barista Trainer
Sunbeam
09.2012 - 09.2013
- Trained clients with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Barista
Gloria Jeans Coffee
04.2011 - 04.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Lead Barista
Michelles Patisserie
01.2005 - 01.2010
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Certificate III - Early Learning And Child Care
TAFE SA
Elizabeth, SA08-2007
High School Diploma -
Gawler District High School
Gawler, SA11-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
St George Bake House
01.2019 - Current
Barista Trainer
Sunbeam
09.2012 - 09.2013
Barista
Gloria Jeans Coffee
04.2011 - 04.2013
Lead Barista
Michelles Patisserie
01.2005 - 01.2010
Certificate III - Early Learning And Child Care
TAFE SA
High School Diploma -
Gawler District High School
Similar Profiles
Christopher PhamChristopher Pham
Bakery Cashier at Springfield Bake HouseBakery Cashier at Springfield Bake House
Shania ThompsonShania Thompson
Front of House at Cornflower Bake HouseFront of House at Cornflower Bake House
Sepideh Sadat IzySepideh Sadat Izy
Store Supervisor at Bisou Bake houseStore Supervisor at Bisou Bake house