Summary
Overview
Work history
Education
Skills
Websites
Personal Attributes
Languages
References
Timeline
Generic

Sarah Jan

Alkhobar,Saudi Arabia

Summary

Experienced logistics professional with expertise in freight operations management, customs compliance, and client relationship management. Skilled in rate negotiation, operational excellence, and problem resolution, with a results-oriented approach to optimizing supply chain processes. Proficient in data analysis and reporting to drive informed decision-making and enhance efficiency. Multilingual communicator fluent in Arabic, English, and Urdu, adept at fostering strong client relationships across diverse markets. Committed to leveraging skills to deliver seamless logistics solutions while pursuing opportunities for continuous professional growth.

Overview

8
8
years of professional experience
2016
2016
years of post-secondary education

Work history

TDI Commercial Uplift Specialist

DHL
Khobar, Eastern Province
07.2019 - Current
  • Managed inbound and outbound road shipments across KSA for multinational clients.
  • Oversaw customs clearance documentation to ensure compliance with Saudi and GCC regulations.
  • Provided regular shipment status updates while maintaining detailed records in Excel.
  • Coordinated with DHL regional offices to guarantee timely collections and deliveries.
  • Executed customer billing processes with accuracy and efficiency.
  • Negotiated competitive shipping rates with international forwarders, delivering precise quotations.
  • Liaised with global suppliers and carriers to ensure seamless supply chain operations.
  • Generated new business opportunities, driving DHL's commercial growth.

Customer Service / Screening Expert

DHL
12.2017 - 07.2019
  • Delivered high-quality support for VIP customer shipments, ensuring confidentiality and precision.
  • Resolved service issues by liaising with operations and complaint management teams.
  • Ensured compliance with DHL's global service standards and operational procedures.

Education

Bachelor of Arts - Public Relations, English & Education

University of Karachi
KARACHI
10.2016

Skills

  • Freight operations management
  • Customs compliance and documentation
  • Client relationship management
  • Rate negotiation and optimization
  • Operational excellence
  • Problem resolution and handling
  • Data analysis and reporting
  • Results oriented approach
  • Logistics management

Personal Attributes

  • Creative, presentable, and professional approach to work.
  • Reliable team player with strong leadership capabilities.
  • Quick learner with high adaptability to new environments.
  • Strong communication and interpersonal skills across cultures.

Languages

English
Fluent
Arabic
Fluent
Urdu
Proficient (C2)

References

References available upon request.

Timeline

TDI Commercial Uplift Specialist

DHL
07.2019 - Current

Customer Service / Screening Expert

DHL
12.2017 - 07.2019

Bachelor of Arts - Public Relations, English & Education

University of Karachi
Sarah Jan