Sarah Neazy
Makkah - Riyadh - Jeddah ,Saudi Arabia
Summary
- Given 10-years experience, I aspire to have a promising career that qualifies to progress personally and professionally through utilizing personal and technical skills. I aim to be an effective leader that strongly and creatively contributes to achieving the facility's goals.
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Assistant Front Office Manager
Address Jabal Omar Makkah
05.2023 - Current
- Consistently provide thoughtful, caring and sincere service
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Look for ways to continuously improve Guest Relation process and provide lateral service to other departments to assist them with enhancements to Guest Relation
- Assist guests regarding hotel facilities in informative and helpful way
- Conducting regular front office inspections to ensure we're making right first impression
- process Assist Front Office Manager in all aspects of department and ensure service standards are followed
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for respective shift and areas of operation
- Train supervisors and fulfill training role in absence of trainer
- Follow department policies, procedures and service standards
- Follow all safety policies
Fairmont Gold Manager
Makkah Clock Royal Tower, A Fairmont Hotel
01.2023 - 05.2023
- Handling VVIPs and arranging all related arrangements, paying attention to every detail before their arrival until their departure.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Consistently offer professional, friendly and engaging service
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to
• Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly
• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
Assistant Fairmont Gold Manager
Makkah Clock Royal Tower, A Fairmont Hotel
12.2021 - 12.2022
Front Office Supervisor
Makkah Hotel and Towers
06.2021 - 10.2021
Director of Deputy Supervisor of the Investment Administration and the Public Relations Officer
Umm Al-Qura University
07.2020 - 06.2021
Receptionist
Makkah Hotel and Towers
08.2018 - 05.2021
Guest Relations
Hotel Raffles Makkah Palace
03.2018 - 08.2018
Telephone Operator
Hotel Raffles Makkah Palace
10.2017 - 02.2018
Office Manager of the General Manager
Al Fadhil Private Schools / Girls' Section
12.2014 - 05.2017
Public Relations Coordinator
Al Fadhil Private Schools / Girls' Section
12.2013 - 12.2014
Education
Executive Master - Hospitality Administration And Management
Les Roches
Spain,Marbella10.2023
Bachelor's Degree - Public Relations - College of Social Sciences
Umm Al-Qura University
Makkah, Saudi Arabia06.2013
Skills
- Windows
- Microsoft Office
- Social Media Apps
- Opera Hotel Management Program
- Practice of public relations, events management, and media coordination
- Leadership and teamwork skills
- Guest Relations Management
- Satisfaction scoring systems
- Guest complaint resolution
- Staff Training and Development
Personal Information
Date of Birth: 08/09/1990
Nationality: Saudi
Marital Status: Single
LinkedIn: Sarah Neazy
Languages
Arabic
Native language
English
Upper intermediate
B2
References
Available upon request
Timeline
Assistant Front Office Manager
Address Jabal Omar Makkah
05.2023 - Current
Fairmont Gold Manager
Makkah Clock Royal Tower, A Fairmont Hotel
01.2023 - 05.2023
Assistant Fairmont Gold Manager
Makkah Clock Royal Tower, A Fairmont Hotel
12.2021 - 12.2022
Front Office Supervisor
Makkah Hotel and Towers
06.2021 - 10.2021
Director of Deputy Supervisor of the Investment Administration and the Public Relations Officer
Umm Al-Qura University
07.2020 - 06.2021
Receptionist
Makkah Hotel and Towers
08.2018 - 05.2021
Guest Relations
Hotel Raffles Makkah Palace
03.2018 - 08.2018
Telephone Operator
Hotel Raffles Makkah Palace
10.2017 - 02.2018
Office Manager of the General Manager
Al Fadhil Private Schools / Girls' Section
12.2014 - 05.2017
Public Relations Coordinator
Al Fadhil Private Schools / Girls' Section
12.2013 - 12.2014
Executive Master - Hospitality Administration And Management
Les Roches
Bachelor's Degree - Public Relations - College of Social Sciences
Umm Al-Qura University
Similar Profiles
Raghad AlhazmiRaghad Alhazmi
Service Plus Manager at Address Jabal Omar Makkah - Pre OpeningService Plus Manager at Address Jabal Omar Makkah - Pre Opening
Riyadh HawsawiRiyadh Hawsawi
Housekeeping Team Leader at Jumaira Jabal OmarHousekeeping Team Leader at Jumaira Jabal Omar
Khalid M.KhederKhalid M.Kheder
Property Specialist & Analyst at Jabal Omar CompanyProperty Specialist & Analyst at Jabal Omar Company