Sarah Reda
Jeddah,Saudi Arabia
Overview
10
10
years of professional experience
Work history
Assistant General Manager
RAK Ceramics
Jeddah, Mecca Region
04.2018 - Current
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Built customer relationships with consultative sales approach.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Trained staff on best practices to achieve optimal productivity.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
- Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
- Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
- Enforced company policies and guidelines for all employees.
- Researched emerging and trending products and updated store merchandise.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Implemented cost control measures that reduced controllable costs .
Civil Engineer
Al Qudorat Est.
Jeddah, Mecca Region
06.2013 - 01.2015
- Evaluated project compliance with design specifications and safety standards.
- Visited sites to review work progress and drive process improvements.
- Prepared risk assessments to support safe and stable construction sites.
- Completed projects on time and within budget by collaborating with contractors, architects and public authorities.
- Tested sites and materials to assess strength and quality.
Education
Bachelor of Engineering - Civil Engineering
Delta University for Science and Technology
Egypt /2009 - /2013
Skills
- Operations management
- Business development
- Business analysis knowledge
- Business planning
- Target motivated
- Sales monitoring
- Operational support
- Department management
Languages
English
Intermediate
Arabic
Native
Timeline
Assistant General Manager
RAK Ceramics
04.2018 - Current
Civil Engineer
Al Qudorat Est.
06.2013 - 01.2015
Bachelor of Engineering - Civil Engineering
Delta University for Science and Technology
/2009 - /2013