Sarah Reda

Assistant General Manager

RAK Ceramics

Jeddah, Mecca Region

04.2018 - Current

Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
Built customer relationships with consultative sales approach.
Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Trained staff on best practices to achieve optimal productivity.
Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
Enforced company policies and guidelines for all employees.
Researched emerging and trending products and updated store merchandise.
Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Conducted regular audits to maintain functionality and cleanliness of store.
Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
Implemented cost control measures that reduced controllable costs .