Sarah Reda
Jeddah,Saudi Arabia
Overview
10
10
years of professional experience
Work history
Assistant General Manager
RAK Ceramics
Jeddah, Mecca Region
04.2018 - Current
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Built customer relationships with consultative sales approach.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Trained staff on best practices to achieve optimal productivity.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
- Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
- Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
- Enforced company policies and guidelines for all employees.
- Researched emerging and trending products and updated store merchandise.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Implemented cost control measures that reduced controllable costs .
Civil Engineer
Al Qudorat Est.
Jeddah, Mecca Region
06.2013 - 01.2015
- Evaluated project compliance with design specifications and safety standards.
- Visited sites to review work progress and drive process improvements.
- Prepared risk assessments to support safe and stable construction sites.
- Completed projects on time and within budget by collaborating with contractors, architects and public authorities.
- Tested sites and materials to assess strength and quality.
Education
Bachelor of Engineering - Civil Engineering
Delta University for Science and Technology
Egypt /2009 - /2013
Skills
- Operations management
- Business development
- Business analysis knowledge
- Business planning
- Target motivated
- Sales monitoring
- Operational support
- Department management
Languages
English
Intermediate
Arabic
Native
Timeline
Assistant General Manager
RAK Ceramics
04.2018 - Current
Civil Engineer
Al Qudorat Est.
06.2013 - 01.2015
Bachelor of Engineering - Civil Engineering
Delta University for Science and Technology
/2009 - /2013
Similar Profiles
Sagar BhattSagar Bhatt
Deputy Manager - Post Dryer Operations at RAK CERAMICSDeputy Manager - Post Dryer Operations at RAK CERAMICS
RAZAN KHALED AHMEDRAZAN KHALED AHMED
Senior interior designer at RAK CeramicsSenior interior designer at RAK Ceramics
Yamen Abo IsmailYamen Abo Ismail
Financial Manager at RAK CERAMICS LLCFinancial Manager at RAK CERAMICS LLC
Nasrin AlaeiNasrin Alaei
IT Administrator at rak ceramics iranIT Administrator at rak ceramics iran
MAJDI ALHARBIMAJDI ALHARBI
Marine Operations Manager at Jeddah Islamic Port – West Coast CompanyMarine Operations Manager at Jeddah Islamic Port – West Coast Company