Sarah Yousef Samkari
Summary
Visionary AI and Digital Operations professional with a strong foundation in artificial intelligence, data governance, and low-code systems development. Expertise in transforming operational processes into intelligent, automated solutions using platforms such as Creatio, while ensuring data accuracy, validation, and quality standards. Proven hands-on experience in workflow automation, UAT testing, and data analysis facilitates the bridging of technology and business to drive innovation and efficiency. Committed to fostering trusted decision-making across organizations through strategic insights and cutting-edge solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
Concord
08.2024 - Current
- • Implemented Creatio CRM platform, building low-code workflows and automations across operational functions.
• Designed data dashboards to monitor agent performance, SLA compliance, and digital channel activity.
• Trained internal teams and clients on digital systems, enabling faster adoption and operational consistency.
• Acted as a key problem solver, aligning business requirements with scalable digital solutions.
• Performed data cleaning and validation to improve data accuracy across operational systems.
• Conducted extensive UAT testing and cross-checking between system data and business requirements to ensure alignment and quality.
• Analyzed complex business processes and leveraged digital tools to optimize operational workflows, resulting in a 20% increase in efficiency and enhanced data-driven decision-making across departments.
• Monitored digital platform performance to identify bottlenecks, increasing system reliability and enhancing user engagement across operational workflows.
• Analyzed user feedback to refine digital workflows, increasing platform
IT Support Intern
Electric House
10.2022 - 04.2024
- Delivered technical support for hardware, software, and systems.
- Strengthened multitasking and communication skills in a fast-paced environment.
- Provided support in daily operations, ensuring seamless workflow throughout the department.
Education
Bachelors - Artificial Intelligence
University of Jeddah
01.2022
Skills
Python SQL Power BI Data Analysis
Machine Learning NLP
UAT & Workflow Testing
Data Governance
Data Validation & Cleansing
Data Quality Management
Business Process Optimization
Requirements Gathering
Stakeholder Communication
Agile & Cross-Functional Collaboration
Certification
- AWS Machine Learning Associate – Amazon
- Insurance Foundation Certificate (IFCE – SAMA)
- Junior Data Scientist Program – MCIT
- Data Analyst Certificate – STC
Projects
AI Resume Matching Model (NLP & Machine Learning)
Developed an AI-driven model using NLP and TF-IDF to match CVs with job descriptions.
Cleansed and analyzed text data to improve candidate–role alignment, reducing manual screening time and enhancing recruitment accuracy.
Insurance Fraud Detection (Risk Analytics & AI)
Built a fraud detection prototype using classification techniques to identify abnormal insurance claims.
Focused on data patterns, anomaly detection, and risk scoring to support more accurate decision-making in financial operations.
Creatio CRM Digital Transformation (Low-Code & Operations)
Led the implementation and customization of Creatio CRM to automate business workflows for issuance, renewals, and case management.
Designed dashboards, conducted UAT testing, and trained users, transforming manual processes into a unified digital system
Languages
Arabic: Native
English: Professional Proficiency
Timeline
Business Analyst
Concord
08.2024 - Current
IT Support Intern
Electric House
10.2022 - 04.2024
Bachelors - Artificial Intelligence
University of Jeddah