Sarah Bint Saleh Bin Rajaa Al-Subaie
Riyadh
Summary
Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Riyadh Bank
10.2023 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Receptionist
Mozdanh Clinc center
08.2021 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Call Center Agent
Mozdanh Clinc center
08.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
Education
Diploma - Computer Applications
Imam University-Collage of Computer & Information
03.2022
High School -
The 27th Secondary School
05.2020
Skills
- Computer skills
- Customer Service Skills
- Security awareness
- Professional demeanor
- Documentation and reporting
- Office administration
- Memorization and Recall
- Organization skills
- Performance improvement
- Telephone skills
- Bookkeeping
- Scheduling
- Time management
- Mail handling
Timeline
Call Center Representative
Riyadh Bank
10.2023 - Current
Receptionist
Mozdanh Clinc center
08.2021 - Current
Call Center Agent
Mozdanh Clinc center
08.2021 - Current
High School -
The 27th Secondary School
Diploma - Computer Applications
Imam University-Collage of Computer & Information
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