Sarfaraz Hussain Idrisi
Jeddah,Saudi Arabia
Summary
Accomplished professional with extensive experience in presentations and demonstrations, lesson planning, and classroom management. Proven expertise in coaching and mentoring, training and assessment strategy, and confident communication. Proficient in Excel, with a strong ability to develop and deliver effective training programs. I am committed to fostering a positive learning environment and continuously enhancing educational practices.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Trainer and Cordinator
Swissport Saudi Arabia Ltd
Jeddah, Saudi Arabia
03.2023 - Current
- Developed employee skills by delivering comprehensive training programmes.
- Achieved high engagement rates with innovative training techniques.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
- Assigned training exercises and skill assessments to newly hired employees.
Baggage Sorting Duty Officer
Swissport Saudi Arabia Ltd
Dammam & Jeddah, Saudi Arabia
08.2016 - 03.2023
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
- Managed front-of-house operations to maintain a high level of service.
- Coordinated staff schedules to maximize productivity.
- Conducted training sessions for new employees, enhancing team competence.
- Sustained operational excellence with adherence to company policies and procedures.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Led by example, embodying a positive work ethic, and motivating staff for peak performance.
Customer Service Officiate Supervisor
Jet Airways India Ltd
Mumbai, India
03.2013 - 08.2016
- Enhanced safety through rigorous adherence to airport regulations and guidelines.
- Managed staff scheduling to ensure continuous coverage during peak hours.
- Coordinated with airlines on flight schedules, improving punctuality and minimizing delays.
- Maintained open communication with all ground support departments, facilitating smooth operations.
- Compiled detailed reports on daily operations for management review.
- Collaborated closely with security teams in maintaining stringent safety protocols.
Education
DGR for Accepting DG Consignments - Initial -
IATA Training
08/2024 - 08/2024
Competency-Based Training for DG Instructor -
IATA Training
08/2023 - 08/2023
Eithad Train the Trainer -
Eithad Training Academy
08/2023 - 08/2023
Advanced HIRA (Hazard Identification andRisk Assessment) -
Swissport Training Academy
02/2021 - 02/2021
Certificate Course in Airport Services -
Jet Airways Training Academy
Mumbai, India 10/2012 - 03/2013
Bachelors in Management Studies (BMS) -
Mumbai University
Mumbai, India /2007 - /2010
Skills
- Presentations and demonstrations
- Lesson planning
- Classroom experience
- Coaching and mentoring
- Training and assessment strategy
- Confident communicator
- Excel proficiency
Certification
GACA-Certified Instructor for Delivering Dangerous Goods.
Timeline
Trainer and Cordinator
Swissport Saudi Arabia Ltd
03.2023 - Current
Baggage Sorting Duty Officer
Swissport Saudi Arabia Ltd
08.2016 - 03.2023
Customer Service Officiate Supervisor
Jet Airways India Ltd
03.2013 - 08.2016
DGR for Accepting DG Consignments - Initial -
IATA Training
08/2024 - 08/2024
Competency-Based Training for DG Instructor -
IATA Training
08/2023 - 08/2023
Eithad Train the Trainer -
Eithad Training Academy
08/2023 - 08/2023
Advanced HIRA (Hazard Identification andRisk Assessment) -
Swissport Training Academy
02/2021 - 02/2021
Certificate Course in Airport Services -
Jet Airways Training Academy
10/2012 - 03/2013
Bachelors in Management Studies (BMS) -
Mumbai University
/2007 - /2010
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