Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Personal Information
Key Highlights
References
Timeline
Generic

Sarfraz Ahmed

Dhatkidih

Summary

Medicine graduate and an alumnus of IIM-B, India with specialization in hospital and healthcare management. 16 years of professional experience in leading hospital operations, business feasibility, commissioning of brownfield projects, strategic restructuring and turnaround of hospital projects, and M&A across the Middle East.

Overview

15
15
years of professional experience

Work History

Vice President (Ops)

Abeer Medical Group
10.2022 - Current

Company Overview: Abeer Group is the leading multinational healthcare organization owning and operating hospitals and medical centers in Saudi Arabia and in other GCC countries such as Qatar, UAE, Oman, Kuwait and India.

  • Heading operations of four hospitals and nineteen medical centers across the GCC, with ownership of group-level P&L.
  • Formulation and execution of operational strategy
  • Creating value streams by optimizing and enhancing revenue channels
  • Streamlining the cost and creating value models
  • Abeer Group is the leading multinational healthcare organization owning and operating hospitals and medical centers in Saudi Arabia and in other GCC countries such as Qatar, UAE, Oman, Kuwait and India.

Group COO - GCC

KIMSHEALTH
02.2021 - 08.2023

KIMSHEALTH is a quaternary care hospital network offering end-to-end healthcare services, right from primary to quaternary care in India and Middle-East.

  • Heading the operations of the group comprising of 3 hospitals and 12 polyclinics across GCC (Bahrain, KSA, Qatar, Oman, UAE)
  • Focus on top line and EBITDA
  • Ownership of P&L, Operations, Marketing, IT, Support services
  • Focus on sales, digital marketing, and cost optimization
  • Framing the Annual Operating Plan keeping in mind the Group's strategic priorities and goals and implementation of the plan across all hospitals.
  • Responsible for hiring the right talent for all operations complying with the rules and regulations of the local governing bodies
  • Key role in development and implementation of employee engagement program, as well as identifying training requirements and ensuring compliance to the plan
  • KIMSHEALTH is a quaternary care hospital network offering end-to-end healthcare services, right from primary to quaternary care in India and Middle-East.

Regional Director (KSA & Oman)

Abeer Medical Group
02.2020 - 01.2021

Abeer Group is primarily a healthcare organization owning and operating high-end medical centers and hospitals across the major cities in Saudi Arabia and other GCC countries.

  • Headed the P&L across KSA (Mekka Region) and Oman.
  • Spearheaded the initiatives towards cost optimization and clinical governance.
  • Led the development and implementation of the Annual Operating Plan.
  • Spearheaded the business development and sales directly.
  • Lead the initiatives towards the COVID 19 with a double-digit revenue growth Y-O-Y.
  • Abeer Group is primarily a healthcare organization owning and operating high-end medical centers and hospitals across the major cities in Saudi Arabia and other GCC countries.

Chief Operating Officer

Aster DM Healthcare
12.2010 - 12.2019

Company Overview: With more than 366 medical establishments, including hospitals, clinics and pharmacies in 7 countries and growing, Aster DM Healthcare is a leading healthcare authority across the Middle East and India.

  • Heading the group's operations comprising of 3 hospitals and 8 polyclinics across the Sultanate of Oman
  • Headed the growth strategy with Identification of regions for growth potential and complete set up and leading operations of Polyclinics in these regions including the right staffing and complying with MOH requirements.
  • Lead 3 projects (multispecialty polyclinics) from inception to commissioning and operations of the units
  • Was responsible for the P&L of 3 Multi Specialty Hospitals, 6 Multi Specialty Polyclinics and 3 Clinics of Aster DM Healthcare in Oman.
  • Headed, Al Raffah Hospital Muscat through PSFHI accreditation by MOH and WHO joint venture in 2017.
  • Lead the post M&A integration of Aster DM Healthcare, Oman, to the Group.
  • Spearheaded the set up of Orthopedics center of excellence for the group at Muscat.
  • Spearheaded the Creation of an independent revenue system focused on referral network, internal network between the units on a country level and external from MVT perspective to Aster India.
  • Lead Strategic analysis of the departments with potential of growth and developing focused strategies aimed at achieving growth by adding required talent, establishing COEs and other enablers.
  • Had been responsible to lead compliance and governance across the units of Aster Oman to all Ministry of health regulations.
  • With more than 366 medical establishments, including hospitals, clinics and pharmacies in 7 countries and growing, Aster DM Healthcare is a leading healthcare authority across the Middle East and India.

Education

Advanced Management Program -

IIM Bangalore
India
01.2019

Healthcare Informatics -

IIM Bangalore
India
01.2017

Post Graduate Diploma in Hospital & Healthcare Management -

Symbiosis Institute
Pune, India
01.2014

Post Graduate Diploma in Medico Legal System -

Symbiosis Institute
Pune, India
01.2014

M.B.B.S. (Hons) -

B.N.M. University
India
01.2005

Skills

  • Operational strategy
  • P&L management
  • Cost optimization
  • Employee engagement
  • Healthcare compliance
  • Business development
  • Performance metrics
  • Revenue generation
  • Digital marketing
  • Team leadership

Awards

  • Times Group Mark of Excellence, Business Award, 2024
  • ET Leadership Excellence Award, 2023
  • Outstanding Leadership Award, Health2.0, 2023
  • Aster Value Ambassador, 2018

Hobbies and Interests

  • Public speaking
  • Reading
  • Travelling

Personal Information

Marital Status: Married

Key Highlights

  • Over a decade of experience in spearheading hospital and healthcare management in various capacities, both operational and strategic, across the GCC at a group level.
  • Extensive experience in complete set up of multiple multi-specialty polyclinics from conception, till the commissioning of the unit to operating the units with P&L responsibilities.
  • Deep experience in handling the hospital operations with special focus on setting up units of excellence in the hospital to enhance patient satisfaction and clinical outcomes along with revenue enhancement.
  • Heading group level Strategy formulation and execution.
  • Ownership and management of group level P&L.
  • Team building and change management.
  • Experienced in accreditation (region specific as well as JCI).
  • Clinical governance.

References

References available upon request.

Timeline

Vice President (Ops)

Abeer Medical Group
10.2022 - Current

Group COO - GCC

KIMSHEALTH
02.2021 - 08.2023

Regional Director (KSA & Oman)

Abeer Medical Group
02.2020 - 01.2021

Chief Operating Officer

Aster DM Healthcare
12.2010 - 12.2019

Advanced Management Program -

IIM Bangalore

Healthcare Informatics -

IIM Bangalore

Post Graduate Diploma in Hospital & Healthcare Management -

Symbiosis Institute

Post Graduate Diploma in Medico Legal System -

Symbiosis Institute

M.B.B.S. (Hons) -

B.N.M. University
Sarfraz Ahmed