Sary Alazem

• End-to-End ERP System Implementation & Integration: Spearheaded the complete lifecycle implementation and seamless integration of enterprise-level ERP systems, notably Odoo, across critical business functions including Finance (General Ledger, Accounts Payable/Receivable), Human Resources (Payroll, Employee Management), Supply Chain Management (Inventory, Procurement, Logistics), and Sales (Order Management, Invoicing) . This resulted in enhanced data accuracy and streamlined reporting across departments.
• Strategic Business Process Optimization: Drove significant business process optimization by partnering extensively with cross-functional teams and key business stakeholders to conduct in-depth analysis of existing business requirements. This involved meticulously mapping current processes and strategically configuring ERP modules, leading to accelerated order-to-cash cycles and improved inventory accuracy, ensuring strict adherence to established business standards and objectives.
• Comprehensive User Adoption & Enablement: Designed and delivered tailored end-user training programs for diverse departmental teams and developed comprehensive, user-friendly documentation. This proactive enablement strategy facilitated high user adoption rates and resulted in a significant reduction in post-implementation support requests, empowering employees to maximize system capabilities and contribute to overall business efficiency.

Governmental Project Management: Gained extensive experience working closely on governmental projects, including the successful implementation and management of initiatives such as:

• Anytime Libraries (Vending Machines): Oversaw end-to-end supply, installation, and operation of smart vending machine libraries, providing 24/7 public access to books and materials. Coordinated with stakeholders, managed vendor relationships, and ensured seamless integration with library systems.
• Mobile Libraries: Directed the planning, deployment, and ongoing management of mobile library vehicles, expanding library services to underserved communities. Managed logistics, staff training, and community outreach to maximize impact and accessibility.
• Managed overall library program activities, including administration of public and technical services such as collection development, purchasing, and cataloguing.
• Developed and implemented the library's computer system, providing follow-up maintenance and staff training to ensure maximum utilization.
• Supervised assigned staff, including scheduling, prioritizing work, and conducting performance evaluations.
• Coordinated functions with other units within the library, especially with the Library Management System (LMS), to optimize operations.
• Analyzed long-term community needs to develop appropriate library programs, resources, and systems.
• Implemented RFID technology for library cards, encoding and tagging items to improve cataloguing and inventory management.

Facilitated successful consulting and contract management processes, engaging closely with contractors and management to maintain entire IT infrastructure for 5 cloud kitchens.

• Digital Solution Implementation: Led RetailPro POS deployment across head office and 10+ branches, integrating inventory and ensuring real-time data synchronization with RetailPro Prism for operational efficiency.
• Product Demonstration & User Adoption: Conducted comprehensive training for various digital tools including HRMS-Oracle, RetailPro, Freshservice, and Microsoft Suite, effectively adapting content for both technical and non-technical users to drive adoption.
• Workflow Optimization: Designed and digitized internal workflows to minimize human error, reduce paperwork, and align company operations with established Service Level Agreements (SLAs).
• Technical Consultation & Problem Solving: Provided expert technical consultation, researching and recreating complex issues, and collaborating with third-party teams, administrators, and clients for systematic problem resolution and end-user needs definition.
• IT Infrastructure & Strategy Alignment: Managed IT infrastructure by designing, installing, and integrating cloud-based surveillance systems (NVRs/CCTV), configuring IP PBX telephony systems, and partnering with HR to align IT strategies with employee and sales representative needs.
• Post-Sales Support & Enhancement: Delivered ongoing software maintenance and enhancement, proactively troubleshooting issues to ensure minimal downtime and smooth system operations.
• IT Procurement: Managed the end-to-end procurement of IT hardware and software, ensuring cost-effectiveness and adherence to company quality and quantity standards.