Sasi Pavan Tungala

• Managed staff rosters, ensuring adequate coverage during peak times.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Oversaw visual merchandising efforts that enhanced overall store appearance.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Streamlined operations to maximise efficiency and minimise waste.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Encouraged open communication, fostering a positive work culture.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Recognised exceptional individual performance for improved motivation.

• Worked effectively under tight deadlines in fast-paced working environments.
• Generated improvement suggestions and joined problem-solving activities to support teamwork.
• Applied critical thinking to break down problems and decide between solutions.
• Coordinated planning and scheduling to deliver work items by set deadlines.
• Reviewed the fixed assets register regularly to keep records accurate.
• Supported audits from external agencies and internal audit teams.
• Conducted variance analyses comparing actual results with budget and forecasts.
• Improved billing and month-end reporting processes for smoother close-outs.
• Streamlined operations to drive new efficiencies and improve on-time collections.
• Reduced invoice processing time by 98% through updated month-end workflows.
• Directed team training programmes, boosted staff competency and performance standards.
• Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.

Develop and run stock control, replenishment, and storage procedures daily.

• Monitor inventory levels to maintain on-time product availability.
• Keep accurate records for incoming and outgoing goods and services.
• Recommend disposal of obsolete stock to remove unsellable items promptly.
• Handle and resolve escalations for inbound and outbound delivery issues.
• Identify obsolete and slow-moving items for disposal or discounted sales.
• Investigate stock count versus computer record discrepancies and apply corrective action.
• Enhanced inventory accuracy by conducting regular stock checks and audits.
• Run inventory cycle counts and record identified discrepancies consistently.
• Regularly audited warehouse storage areas, maintaining orderliness and easy access to items.
• Monitored slow-moving items and suggested promotional tactics to clear out stocks promptly.

• Inspected products and services to comply with quality standards.
• Prepared orders to deliver excellent presentation and quality standards.
• Managed daily outbound call operations and monitored team performance to ensure quality service delivery.
• Developed strategies for improving customer satisfaction and retention rates.
• Trained, coached and motivated outbound sales staff to reach their maximum potentials.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Customized customer experiences to build brand loyalty.
• Engaged with customers to better understand needs and deliver excellent service.
• Reviewed customer complaints, identified root causes of problems and implemented corrective actions accordingly.
• Resolved escalated issues between customers and agents promptly and professionally.