SATVINDER SINGH
Delhi,India
Summary
Results-driven professional with expertise in streamlining business operations and enhancing customer satisfaction. Demonstrated proficiency in business development, marketing operations, and business planning. Known for a positive attitude, exceptional time-management skills, and self-motivation. Committed to evaluating customer satisfaction to drive continuous improvement and achieve organizational goals.
Overview
21
21
years of professional experience
2002
2002
years of post-secondary education
Work History
Cluster Manager
Sharaf DG
Dubai
04.2019 - 02.2025
- Supported front-line sales teams with well-coordinated administrative operations.
- Maintained strict compliance to company policies, upholding organisational integrity.
- Improved team cohesion by implementing effective communication strategies.
- Achieved high levels of customer satisfaction with effective problem-solving techniques.
- Ensured regulatory compliance with diligent documentation management practices.
- Developed training programmes for improved staff performance.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Used multi-source data to determine sales and delivery terms for products and services.
- Monitored performance metrics for continuous improvement.
- Administered recruitment process, securing top talent for the organisation.
Store Manager
Sharaf DG
Dubai
10.2016 - 03.2019
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw business staffing and training, building successful, customer-focused team.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Ass't Store Manager
Sharaf DG
Dubai
05.2013 - 09.2016
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw business staffing and training, building successful, customer-focused team.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Determined strategic direction of organisation based on industry knowledge and market research.
Store Manager
Louis Philippe
New Delhi
02.2011 - 04.2013
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained an organised stock room for easy accessibility of goods.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Department Manager
Shoppers Stop
New Delhi
04.2007 - 01.2010
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Delivered high visual standards of garment presentation and stock levels for appealing customer displays.
- Allocated resources, optimising department efficiency.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Trained new recruits for seamless integration into the team.
- Developed department goals aligned with company vision.
- Led by example delivering first-class customer care during till, fitting room and sales floor service.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Devised staff succession plans to enable professional development.
Transaction Associate
Shoppers Stop
New Delhi
06.2005 - 09.2006
- Assisted colleagues for better team collaboration.
- Managed multiple tasks simultaneously for increased productivity.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Handled telephonic communications, enhanced external relations.
Customer Care Associate
Shopper stop
New Delhi
05.2004 - 06.2005
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Maintained excellent client satisfaction by providing in-depth support.
- Recorded and processed customer data accurately.
Education
bachelor's degree - commerce
SGTB Khalsa College
Skills
- Streamlining
- Business Development
- Customer Satisfaction
- Marketing Operations
- Business Planning
- Positive attitude
- Time-management
- Customer satisfaction evaluation
- Self-motivation
Languages
English
Custom
- A dynamic professional with more than 18+ years of rich experience in Strategic Planning, Retail Operations, Sales & Marketing, Business Development, Merchandising, Promotional Activities, Client Relationship Management and Team Management.
- A keen planner, strategist & implementer with demonstrated abilities in devising business plans & strategies for accelerating business growth.
- Proficient in overseeing merchandising & product promotions for enhancing the brand image and visibility.
- Expertise in managing business operations with key focus on top line profitability by ensuring optimal utilization of resources. Result oriented record of streamlining the working SOPs for enhanced operational effectiveness.
- Demonstrated abilities in cementing healthy relationships with clients for generating business and leading workforce towards accomplishing business and corporate goals.
- Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
- An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude.
Timeline
Cluster Manager
Sharaf DG
04.2019 - 02.2025
Store Manager
Sharaf DG
10.2016 - 03.2019
Ass't Store Manager
Sharaf DG
05.2013 - 09.2016
Store Manager
Louis Philippe
02.2011 - 04.2013
Department Manager
Shoppers Stop
04.2007 - 01.2010
Transaction Associate
Shoppers Stop
06.2005 - 09.2006
Customer Care Associate
Shopper stop
05.2004 - 06.2005
bachelor's degree - commerce
SGTB Khalsa College
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