SATYANAND TRIPATHI
Doha
Summary
To pursue a challenging career and be a part of a progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in this field with sheer determination, dedication and hard work.
Accomplished professional with more than 10 years of experience in Hotel, Airport and Hospital.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Hamad Medical Corporation
Doha Qatar , Saudi Arabia
07.2020 - Current
- Working on a client site of Hamad Medical Corporation, from ACCIONA FACILITY SERVICES, managing The Cuban Hospital, Field Hospital and other small health centres
- Overall managing of 300-400 staff and 15-20 supervisors, 5 AOM ,2-3 Admins for Housekeeping, waste management, pest control and various contractors
- Main focal point for soft services management, CAFM, finance, KPI, waste management, pest control, landscape, event planning, high level façade cleaning and partially involved in security management
- Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, & COSHH
- Monitor and delivery of client KPI and SLA targets
- Highly involved in the creation of monthly reports especially on Soft Services and CAFM dashboard
- Project finance management which includes, but not limited to: monthly incoming and outgoing payments for all the suppliers, Invoice log, Quotations, PO (Purchase Orders), project petty cash
- Create, implement, and review all cleaning checklists, log sheets on daily basis to ensure smooth operations
- Scheduling and administering high level façade cleaning
- Responsible for overall waste management on 24x7
- Investigates complaints regarding housekeeping service and equipment and takes corrective action
- Manage and track HR (Human Resource) activities like staff annual leave, attendance records
- Participate in an Emergency and First Aid
- Produce, coordinate and deliver Deep Cleaning Plan for all remote Locations and ensure that staff are competent to use Aerial Work Platforms
- Coordinate with recruitment, HR and training team for initial induction and training
- Conduct assessments and provide feedback to Senior Manager on performance of staff
- Assess technical and manual user competency of Team Leaders and Machine Operators on large equipment
- To make sure all standards are being followed by hospital infection control policy and of JCI standards
- Attends monthly meetings of all departments called FMS (facility management and safety meeting)
- Making annual budget for the project
- Making monthly, annual reports for HMC to present all an accomplishments, initiative, and plan for current and next year
- Present feedback on innovative solutions to increase productivity of the existing resources.
Zone Manager
Compass Group
Doha Qatar
11.2017 - 06.2020
- Ensure that there are enough resources for the safe and efficient delivery of the services, through the assignment of responsibilities, setting of deadlines and monitoring of progress
- Ensure all functions' objectives are implemented as directed by the Company Management for the client daily, enforcing a safe environment for Customer and staff by abiding with all the procedures and policies as establish by the Company & the Client
- Develop productive, profitable and achievement oriented working environment for employees, supervise operations team to ensure operational excellence and excellent customer services
- Educate & maintain operational guidelines for staff
- To maintain safe personal& hygiene presentation standards
- To monitor department human resources needs such as residence permit-passport, certificates other access/security passes requirement in coordination with Central HR department, implement department /project-oriented trainings, staff reward recognition program, counselling, and disciplines etc
- Determine staffing requirements, work assignment and schedules for existing/new projects in coordination with Soft Services Manager
- Monitor and manage staff absences and turnover, ensure coverage, and promote good staff attendance at all times
- Oversee operational daily cost, risk, and audit activities, assist Soft Services Manager in generating inspection reports, technical services timetables, task completion plans, monthly reports etc
- Design technical work schedules with relevant permits, daily menus as per the business contract, oversee routine maintenance & repair work for equipment's
- Assist Soft Services Manager to set up a stock store receives/issues are maintained as per the Company guidelines
- Ensure stocks are maintained in a safe, clean environment and as per the guidelines, monitor temperatures, quality/quantity of the products, product expiry dates etc
- To put in place a system for the control and preservation of materials, tools and equipment's issued for the performance of work duties to ensure the highest level of service
- To deal with emergency situations in accordance with company and client policies and procedures
- To overview implementation and compliance to company's & Clients HSEQ policies and procedures, to ensure that the highest standards are maintained with the workplace
- To implement and ensure that all staff adhere to the Company's IMS policies and procedures
- To maintain and protect company's ISO Accreditation
- Full compliance with the company's Code of Conduct and Business Ethics
- To conform to the Company's Quality Assurance guidelines and always ensure the confidentiality maintained
- In accordance to Soft Services Manager guidelines, to facilitate and participate regular formal and informal meetings with client's representatives, ensuring the recording of minutes for all formal meetings, that are agreed, signed off and reported to Company
- Comply with legal requirements of the Company and client HSE Policies, Rules and Customer and staff by abiding with all the procedures and policies as establish by the Company & the client
- And any other HSE initiatives taken by the Company to provide safe and healthy work environment.
Acting Zone Manager
L.L.C, Hamad International Airport
Doha Qatar
07.2016 - 11.2017
- Facilities Management and Maintenance Company
Custodial Shift Supervisor
L.L.C, Hamad International Airport
11.2014 - 06.2016
Housekeeping Supervisor
Radisson Hotel
05.2013 - 10.2014
Housekeeping Supervisor
Ramada Plaza Hotel
06.2012 - 04.2013
Education
MBA -
Swami Vivekanand Subharti University, VBSPU (Veer Bahadur Singh Purvanchal University
01.2018
Hotel Management and Catering Technology -
IHM Meerut
01.2014
Intermediate -
R.G. Inter College
01.2011
Skills
- Extensive knowledge of operating and maintaining various cleaning equipment's
- Strong knowledge of cleaning process and procedures &chemicals
- Extensive knowledge of various chemicals like, R1, R2, R3 and various chemicals from JHONSON DIVERSEY, ECOLAB, TASKI etc
- Extensive knowledge of all the machineries like Ride on, Walk behind, Bayersan, single disc rotation machine and jet water pressure, window cleaning machine etc
- Possess good supervisory, monitoring and management skills
- Excellent physical strength with good interpersonal skills
- Ability to manage janitorial staff and work effectively in a team environment
- Effective communicator with excellent leadership skills
- Attention to detail with sound judgment skill
- Ability to mobilize and organize a large no of staffs
- Ability to give induction and Training to subordinate
- COMPUTER KNOWLEDGE
- Basic computers (MS OFFICE, Word, PowerPoint, Excel, outlook express)
- Various software's: ADLER, GIM, CTI, CERNER, SAP, CAFM
Certification
- Performed 22 weeks Industrial training from Hotel Heritage Village.
- HSE TRAINING Got Certificate for BASIC FIRE FIGHTING and BASIC FIRST AID &CPR from ENERTECH QATAR.
- Got Certificate for HSE (Health, Safety, and Environment) from FMM.
- First Aid programme from - Hamad medical corporation
- Infection control Training done by Hamad medical corporation.
- HAZMAT Training done by Hamad medical corporation.
- Fire safety Training done by Hamad medical corporation.
- MIP (major incident plan ) Training done by Hamad Medical corporation
- Working Safely by IOSH
- BICS TRAINING PBICSc
Accomplishments
- Play an active role in the development and implementation of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements, to ensure that these are implemented within their area of responsibility
- Maintain daily SOPS and SLAs with client and companies
Affiliations
- Core member of Facility management and safety group for The Cuban Hospital (HMC).
- Active member of water safety group in HMC The Cuban Hospital.
- Active member of infection control team in HMC The Cuban Hospital
Permit
Qatar
Additional Information
03/27/89, Work Visa, C1
Personal Information
- Date of Birth: 03/27/88
- Nationality: Indian
Timeline
Operations Manager
Hamad Medical Corporation
07.2020 - Current
Zone Manager
Compass Group
11.2017 - 06.2020
Acting Zone Manager
L.L.C, Hamad International Airport
07.2016 - 11.2017
Custodial Shift Supervisor
L.L.C, Hamad International Airport
11.2014 - 06.2016
Housekeeping Supervisor
Radisson Hotel
05.2013 - 10.2014
Housekeeping Supervisor
Ramada Plaza Hotel
06.2012 - 04.2013
MBA -
Swami Vivekanand Subharti University, VBSPU (Veer Bahadur Singh Purvanchal University
Hotel Management and Catering Technology -
IHM Meerut
Intermediate -
R.G. Inter College