Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAUD Al-Esaa

Riyadh

Summary

1. A highly organized and hard-working individual looking for a challenging role in a reputable organization to utilize my technical, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the Finance sector 2016 2022 Imam Mohammad Ibn Saud Islamic University Bachelor's degree in Finance and Investment 2022 present Smart Link BPO with zatca Solutions Customer Service Representative Support importers & exporters for Customs regulations. Support importers during facing technical issues or delaying act process. Detail oriented, strong organization and a high degree of accuracy Managing tasks and problem-solving skills Analysis and Decision-Making skills Networking, negotiating, and problem-solving skills Able to work on my initiative or as part of a team

Overview

1
1
year of professional experience

Work History

Call Center Agent

ZATCA
05.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.


Education

BBA - Finance And Investment

Imam Muhammad Ibn Saud Islamic University
12.2022

Skills

  • Excellent conceptual and analytical skills
  • Microsoft Office
  • Report Preparation
  • Corporate Standards
  • Data Entry
  • Problem-Solving Skills
  • Revenue Quotas
  • Call Center Operations

Timeline

Call Center Agent

ZATCA
05.2022 - Current

BBA - Finance And Investment

Imam Muhammad Ibn Saud Islamic University
SAUD Al-Esaa