SAUD ALABDULLAH
Riyadh,01
Summary
Versatile professional with a strong background in Health Education and Call Center operations. Skilled in designing and delivering impactful health programs while providing exceptional customer service. Proven ability to handle high call volumes, resolve complex inquiries, and develop engaging educational materials. Dedicated to improving community well-being and customer satisfaction through effective communication, problem-solving, and evidence-based strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Call Center Representative
SAB Bank
03.2022 - Current
- Provided key insights during team meetings to optimize call center operational strategies and improve overall performance.
- Utilized advanced technical skills to diagnose and resolve customer issues efficiently.
- Handled escalated calls with professionalism, resolving complex issues quickly while maintaining composure under pressure.
Health Educator Intern
Various Hospitals and Institutions
08.2020 - 08.2021
- Completed a comprehensive internship program in health education, divided into four stages across King Khalid University Hospital, King Abdullah University Hospital, and the Ministry of Health.
- Educated patients in clinics and inpatient wards at King Khalid University Hospital and King Abdullah University Hospital, providing essential information on health management, treatment plans, and prevention strategies.
- Collaborated with healthcare teams at the Ministry of Health to ensure the accuracy of health information and its effective dissemination to the public.
- Prepared detailed reports and educational materials for patients, improving their understanding and adherence to medical advice.
- Contributed to national health awareness campaigns on critical issues, including diabetes, colorectal cancer, and breast cancer, enhancing community knowledge and early detection efforts.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Developed leaflets to inform the community about health issues, enhancing ongoing engagement with health education.
- Monitored trends in local public health issues using research findings, news reports, and stakeholder input.
Education
Bachelor of Science - Health Education
King Saud University
Riyadh, Saudi Arabia05.2020
Skills
- Team motivation
- Research abilities
- Teamwork
- Cultural awareness
- Prevention strategies
- Financial Transactions
- Efficient time management
- Adaptable to changing
Certification
- Basic Life Support.
- EC Toronto ALTO - English language.
Projects
- Diabetes Education Video: Explained the honeymoon period in diabetes.
- Cancer Awareness Videos: Covered colorectal and breast cancer topics.
Languages
Arabic, English
Native language
Timeline
Senior Call Center Representative
SAB Bank
03.2022 - Current
Health Educator Intern
Various Hospitals and Institutions
08.2020 - 08.2021
Bachelor of Science - Health Education
King Saud University
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