SAUD ALHELAL
Eastern Province , Dhahran,Saudi Arabia
Summary
Experienced professional with a strong background in Project Management, Protocol, Operations & exhibitions, Guest experience. Skilled in leading projects from initiation to completion, developing programs and workshops, and managing VIP and VVIP visits. Adept at coordinating cross-functional teams, optimizing workflows, and delivering high-quality reports to support operational improvements. Currently working as an Operations Supervisor, overseeing strategic initiatives and driving employee engagement programs. Open to learning and embracing innovative approaches to enhance organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Operations Supervisor
Saudi Entertainment Ventures (SEVEN) - PIF
09.2025 - Current
- Led the pre-opening operations for the complex, ensuring readiness across all functions.
- Developed guest experience training programs, SOPs, and operations checklists.
- Coordinated cross-functional teams to align service standards and workflow.
- Trained and prepared the opening service staff to ensure a seamless launch deliver exceptional guest experiences
Project Coordinator
King Abdulaziz Center For World Culture - Ithra
Dhahran, Eastern Province
07.2024 - 06.2025
- Led project from initiation to completion, ensuring objectives were met on time within budget.
- Developed detailed project timeline, task schedules, comprehensive progress reports.
- Managed documentations, scope submissions and cost estimates for various project.
- Coordinated with cross functional teams to streamline workflows and enhance collaborations.
- Implemented employee engagement initiatives to foster positive and collaborative work environment.
Program Specialist
King Abdulaziz Center For World Culture - Ithra
Dhahran, Eastern Province
06.2019 - 06.2024
- Developed and implemented engaging programs and educational workshops to enhance visitor experience.
- Managed and coordinated VIP and VVIP visits, ensuring seamless and high-quality experience.
- Worked at Saudi Pavilion during Expo 2020 Dubai in collaboration with Ministry of Sport, contributing to visitor engagement and cultural representations
- Prepared detailed reports on museum operations, offering insights for continuous improvement.
Visitor Service Representative
King Abdulaziz Center For World Culture - Ithra
Dhahran, Eastern Province
02.2019 - 06.2019
- Handled customer concerns and resolved issues to enhance guest satisfactions.
Education
Bachelor of E-Commerce -
Saudi Electronic University
Dammam, Eastern Province 04.2001 -
Skills
- Team collaboration & leadership
- Time Management & multitasking
- Strong Communication & interpersonal skills
- Adaptability & continuous learning
- Project Management
- Microsoft Office proficiency
Certification
- Project Management Professional (PMP)
- Tourism Trail Blazer - Tourism Management Program From ESSEC Business School in Evian , France
Languages
Arabic
Native
English
Fluent
Timeline
Operations Supervisor
Saudi Entertainment Ventures (SEVEN) - PIF
09.2025 - Current
Project Coordinator
King Abdulaziz Center For World Culture - Ithra
07.2024 - 06.2025
Program Specialist
King Abdulaziz Center For World Culture - Ithra
06.2019 - 06.2024
Visitor Service Representative
King Abdulaziz Center For World Culture - Ithra
02.2019 - 06.2019
Bachelor of E-Commerce -
Saudi Electronic University
04.2001 -