Saud AL Luwihaq

• Oversaw the day-to-day operations of Marriott brand , 418-rooms for hotel and 118 Apartment for Executive apartment with a team of 400 employees 3 restaurants and 22 meeting room.
• Coordinated with the waiting staff to ensure that the buffet areas were kept clean and dishes were refilled efficiently.
• Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
• Provided exceptional service for our Guests.
• Empowered staff members to contribute to continuous improvement, quality and growth of company.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Tracked KPIs to drive profitability and target delivery.
• Managed high-performing teams to deliver quality customer service and stable profits.
• Implemented effective Guests service procedures to encourage positive feedback.
• Delivered business strategy to drive revenue and operational efficiencies.
• Set policies and processes outlining expectations on employee behaviour at every level.
• Developed and implemented budgetary and resource allocation plans.
• Handled development of tactical programmes to pursue targeted goals and objectives.
• Scheduled regular team meetings to discuss business updates, issues and recommendations.
• Improved guest satisfaction by implementing new Idea above the expectation .
• Collaborated with sales team to maximize room occupancy rates.
• Played an active role in managing and analyzing the hotel’s Profit & Loss (P&L) statement, contributing to cost control, revenue optimization, and improved overall profitability.
• Led the preparation and execution of major hotel renovation initiatives, including the development of a sample guest room and direct involvement in lobby and guestroom design.
• Oversaw the complete replacement of old carpets and curtains across all corridors and guest floors.
• Worked closely with the Group General Manager on the development and pre-opening of a new Italian restaurant brand – the first of its kind in Riyadh – set to launch soon.
• Spearheaded a major transformation in the Food & Beverage division, leading to the successful hosting of large-scale events such as the Saudi Cup (horse racing) and the Riyadh Marathon.
• Maintained full compliance with the Ministry of Tourism’s classification standards and operational requirements through continuous audits and system improvements.
• Collaborated effectively with the Ministry of Tourism on programs aimed at the qualification, development, and training of Saudi talent in hospitality roles, contributing to nationalization efforts in the sector.
• Took the lead in obtaining and renewing all required licenses related to municipality, civil defense, and Ministry of Tourism regulations, many of which were previously outdated or non-compliant with recent updates. Successfully brought all documentation and approvals in line with current regulatory standards.

• Led 165 staff to consistently meet and exceed key performance metrics.
• Identified individual training needs and introduced tailored training initiatives that resulted in 15% productivity increase within 5 years.
• Successfully developed 3 employees to management positions through promotion.
• Development and leadership of employees to create hotel environment that enhances motivation, passion, teamwork and distinction of service.
• Developed strategy that lowered inventory levels cost savings.
• Implemented cost control measures that reduced controllable costs.
• Worked with General Manager to determine effective business strategies, achieving gross profit goal.

Responsible for hotel inspection and classification

• Led and motivated talented project teams, consistently achieving against KPIs.
• Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans.
• Built positive, productive relationships with internal and external stakeholders through outstanding client management skills.
• Delivered projects on time and under budget.
• Chaired project governance reviews and resolved challenges.
• Developed analytics tools to track project progress and impact.
• Managed project scope and deadlines using PRINCE2 method.
• Interviewed and hired top-performing talent.

• Pre-open local Hotel 80 Rooms
• Provided exceptional service and assistance to guests upon check-in.
• Provided end-of-month audits of resort to upper management as required.
• Coordinated with wait staff on maintenance and resupply of buffet stations, quick turn of dining room and delivery of fresh dishes.
• Coordinated with the waiting staff to ensure that the buffet areas were kept clean and dishes were refilled efficiently.
• Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
• Supervised a team of [Number] front desk agents and helped them to resolve issues that arose during their shifts.
• Assisted guests at check-in, providing information on various services within hotel.
• Managed team of four front desk agents and helped to resolve issues that arose during shifts.

• worked as Resort General Manager for part time during evening time to manage the resort day by day.

• Analysed payroll cost against forecasted occupancies to ensure optimal performance.
• Prevented overspending by constantly monitoring budgets and payroll records.
• Completed weekly front office rota to guarantee optimal cover for operations.
• Leveraged value proposition by ensuring proactive involvement in sales familiarisation trips and VIP visits.
• Provided outstanding guest experience, ensuring team members had current knowledge of hotel products, services and policies.
• Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
• Effectively promoted brand loyalty scheme, boosting repeat bookings by [Number]%.
• Maintained brand image by monitoring appearance, standards and performance of front office staff.
• Facilitated accurate performance assessment, hosting [Frequency] strategy meetings to review key metrics.
• Maximized front desk efficiencies by producing well-structured, comprehensive training manuals.
• Drove guest experience by anticipating needs and preferences, cutting complaints