Saud Al Mousa
riyadh
Summary
Motivated Human Resources diploma student seeking to apply academic knowledge and strong interpersonal abilities within a professional HR environment. Experienced in communication, problem-solving, administrative coordination, and handling high-volume interactions through previous roles in hospitality. Eager to develop skills in recruitment, employee services, HR operations, and records management.
Overview
3
3
years of professional experience
Work history
Reservation Agent
Fairmont hotel
Riyadh, Riyadh Region
2023.06 - 2025.03
- Recommended hotel packages and initiatives to customers for increased business profits.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Expertly identified potential selling opportunities within booking process, including car hire and insurance.
- Dealt with high-volume calls and emails competently to meet service targets.
Call Centre Service Agent
courtyard by marriott training
Riyadh, Riyadh Region
2023.03 - 2023.06
. the training term at the university , ends in june fifteenth
. answering the guests calls and fulfill requests
Receptionist
luxury night hotel
Riyadh, Riyadh Region
2022.11 - 2023.01
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- night auditor at luxury night hotel for three month
- worked on opera cloud system
- coordinate the work schedule for my co-workers
Receptionist
braira hotel
Riyadh, Riyadh Region
2022.05 - 2022.08
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- worked on opera cloud system
Education
Bachelor of tourism and hotel management -
king saud university
riaydh 2018.12 - 2023.06
certifications
Higher Diploma in Human Resources - (In Progress)
King Saud University
Riyadh, Riyadh Region 2025.08 -
Skills
teamwork
communication
work under pressure
opera cloud system
- Hotel booking system operation
- Billing process familiarisation
- Time management
- Problem-solving
Languages
4,6
Languages
Arabic
English
Timeline
Higher Diploma in Human Resources - (In Progress)
King Saud University
2025.08 -
Reservation Agent
Fairmont hotel
2023.06 - 2025.03
Call Centre Service Agent
courtyard by marriott training
2023.03 - 2023.06
Receptionist
luxury night hotel
2022.11 - 2023.01
Receptionist
braira hotel
2022.05 - 2022.08
Bachelor of tourism and hotel management -
king saud university
2018.12 - 2023.06
certifications