Saud Almutairi
Dawadmi,Saud arabia
Summary
Workshop Manager with a solid understanding of safety requirements and mentoring employees. Dedicated team player, proactive and hands-on, ensuring task completion. Committed to manage large teams and provide fast and personalised feedback. Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Service Advisor
Wallan trading company
Dawadmi , Saud arabia
2020.11 - Current
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day and generated weekly reports detailing activities to submit to management .
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Capitalised on multiple up-sell opportunities with new and potential customers, resulting in 72% increase in revenues.
- Handled customer issues with confidence.
- Researched complex problems and resolved issues in timely manner
Education
Bachelor in Mechanical Engineering - Track Energy And Thermal Engineering - Track energy and thermal engineering
01.2020
Electrical Engineering For Non-Elec.Eng
2017.07 - 2017.08
Technical Skill Program For Engineering Student - 2
2017.06 - 2017.08
Technical English For Engineering
2017.07 - 2017.08
Industrial Machining Prosses
2017.07 - 2017.08
Chemical Engineering For Non-Chem.Eng
2017.07 - 2017.08
Industrial CNC
2017.07 - 2017.08
Industrial Mechanical Maintenance
2017.07 - 2017.08
Behavioural Skill For Engineering
2017.07 - 2017.08
Condition Monitoring
2017.07 - 2017.08
Industrial Welding
2017.07 - 2017.08
Cybersecurity
2023.08 - 2023.08
Skills
- Customer service
- Sale expertise
- Records oversight
- Knowledgeable in [Technology]
- Reporting and documentation
Timeline
Hadaf - Human Resource Development Fund - , Cybersecurity
2023.08 - 2023.08
Service Advisor - Wallan trading company
2020.11 - Current
Royal Commission For Yanbu College And Institutes - , Electrical Engineering For Non-Elec.Eng
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Technical English For Engineering
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Industrial Machining Prosses
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Chemical Engineering For Non-Chem.Eng
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Industrial CNC
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Industrial Mechanical Maintenance
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Behavioural Skill For Engineering
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Condition Monitoring
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Industrial Welding
2017.07 - 2017.08
Royal Commission For Yanbu College And Institutes - , Technical Skill Program For Engineering Student - 2
2017.06 - 2017.08
Shaqra University - Bachelor in Mechanical Engineering - Track Energy And Thermal Engineering , Track energy and thermal engineering