SAUD HANIF
Riyadh
Summary
Dynamic team leader with a proven track record at EYEWA, excelling in customer relations and communication. Adept at implementing process improvements and mentoring staff, I foster collaboration and drive results. Proficient in ERP systems, I consistently meet goals while maintaining a positive work environment.
Overview
11
11
years of professional experience
Work History
Team Leader
EYEWA (Innovative Optics Co.)
Jeddah
06.2025 - Current
- Led daily team meetings to align goals and priorities.
- Coordinated project timelines and resources to ensure efficiency.
- Mentored junior staff on best practices and operational procedures.
- Facilitated training sessions to enhance team skill sets and performance.
- Implemented process improvements to streamline workflow and reduce delays.
- Developed collaborative strategies to enhance communication within the team.
- Resolved conflicts quickly to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Team Captain
EYEWA (Innovative Optics Co.)
Riyadh
12.2023 - 06.2025
- Provide clear direction and guidance to the team members.
- Set the team's vision and goals, and motivate them to work towards achieving them.
- Facilitate effective communication within the team.
- Ensure that team members are informed about important updates, changes, and decisions.
- Make informed decisions that benefit the team.
- Consider different perspectives and gather input from team members when necessary.
- Take responsibility for the outcomes of the decisions made.
- Collaborate with team members to develop and implement action plans to meet objectives.
- Allocate resources effectively and manage timelines to ensure timely completion of tasks.
- Identify and nurture the strengths of team members.
- Provide guidance and support to help them improve their skills and capabilities.
- Foster a positive and inclusive team culture.
- Address conflicts and resolve issues that arise within the team.
- Encourage open communication and facilitate discussions to find mutually beneficial solutions.
- Monitor the performance of team members and provide feedback on their progress.
- Recognize and reward achievements, and constructively address any performance issues.
- Encourage collaboration and teamwork within the team.
- Foster an environment where team members feel comfortable sharing ideas and working together towards common goals.
- Lead by example and demonstrate professionalism, integrity, and dedication.
- Show a strong work ethic and inspire your team members to do the same.
- Act as the spokesperson for the team when interacting with other teams, stakeholders, or management.
- Advocate for the team's needs and interests.
Operations Analyst / Eye-Glasses Department Head
EYEWA (Innovative Optics Co.)
Riyadh
12.2022 - 11.2023
- Work closely with executive management to achieve outcomes based on company goals.
- Recommend and update policies and procedures to improve performance.
- Identify workflow/system improvements and work with the supervisor and operations team to enact change.
- Responsible for Eyeglasses orders that have been placed in the retail store after examining the customer's eyesight and processing the orders as per the given prescription.
- Keeping all the records in the tracker for each order to track them easily when required.
- Keeping the accuracy of the stock lenses and frames.
- Analyzing the customer data to give a final copy of the order details to the technician to start processing the order.
Operations Coordinator
EYEWA (Innovative Optics Co.)
Riyadh
04.2021 - 12.2022
- Facilitating cross-channel feedback from customers and employees to management and executive teams.
- Working with team leaders, managers, and department heads to learn departmental needs and goals.
- Ensuring that all activities conform to company standards.
- Observing, reviewing, and analyzing processes to identify inefficiencies and areas where improvements could be made.
- Identifying problems in operations processes and resolving them in a quick and timely manner.
- Maintaining clear and accurate operations documents/procedures for reference purposes.
- Monitoring, controlling, and managing business operations to meet customer expectations and company goals.
- Providing directions and guidance to internal teams to achieve performance targets.
- Building and maintaining strong customer relationships through regular meetings and communications.
- Liaising between customers and management to ensure smooth operations delivery.
- Replenishing stores every 3 days ensuring that the stock has been picked, labeled, and shipped safely on time to each store to have good sales.
- Keeping the operations workplace environment arranged and clean.
Inbound Supervisor / Outbound Supervisor
NICE (United Homeware Company)
Riyadh
03.2018 - 03.2021
- Responsible for organizing and executing the work schedule for inbound and outbound shipments.
- Coordinates yard management, trailer placement, and dock scheduling.
- Dispatches outbound loads, and completes driver check-in / check-out.
- Maintains a clean, neat, and orderly work area, and conducts operations in a manner that promotes safety.
- Updating data for overall shipments in a tracker to track them easily.
- Reporting and handling defective products from time to time.
- The team makes an 80% Quality Check (QC) of each product at the time of offloading the container and maintaining it on the pallet as per the required standard.
- Checking variance and damages and segregating barcodes before closing the PO in the system.
- Managing to receive paperwork and posting receipts.
- Reporting daily productivity to the respective manager.
Sales Controller
NICE (United Homeware Company)
Riyadh
03.2016 - 03.2018
- Responsible for the proper display of the products in the showroom.
- Make sure all the required quantities of products are displayed in the showroom and eliminate the stock shortage.
- Prepare all the transfer orders to replenish the showroom stock.
- Present to customers the latest updated offers issued and prepared by the sales manager to increase sales in the showroom.
- Monitor and report on activities and provide relevant management information.
- Demonstrated ability to develop relationships with customers and co-workers.
- Ability to quickly learn new procedures and processes.
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in fast-paced processes.
- Certification: Best Employee
Data Entry Operator
Technical United Co.
Riyadh
07.2015 - 03.2016
- Contributes to team effort by accomplishing related results as needed.
- Secures information by completing database backups.
- Verify data and correct data where necessary.
- Update data and delete unnecessary files.
Education
Intermediate Certificate - Computer Science
Pakistan International Collage Riyadh
Riyadh, KSASkills
- Customer Relations
- Communication & interpersonal skills
- Teamwork skills
- Ability to work with high level pressure
- Self-motivated
- Dependable
- Goal oriented
- Flexibility in work
- Finishing tasks on time
- POS (Oracle)
Websites
References
Available on request.
Hobbies and Interests
- Movies
- Travelling
- Hanging out with friends
- Tourism
- Playing Games
- Sports
- Watching news
Personal Information
- Date of Birth: 03/31/97
- Gender: Male
- Nationality: Pakistani
- Driving License: Valid
- Marital Status: Single
Languages
- English
- Arabic
- Urdu
- English
- Arabic
Timeline
Team Leader
EYEWA (Innovative Optics Co.)
06.2025 - Current
Team Captain
EYEWA (Innovative Optics Co.)
12.2023 - 06.2025
Operations Analyst / Eye-Glasses Department Head
EYEWA (Innovative Optics Co.)
12.2022 - 11.2023
Operations Coordinator
EYEWA (Innovative Optics Co.)
04.2021 - 12.2022
Inbound Supervisor / Outbound Supervisor
NICE (United Homeware Company)
03.2018 - 03.2021
Sales Controller
NICE (United Homeware Company)
03.2016 - 03.2018
Data Entry Operator
Technical United Co.
07.2015 - 03.2016
Intermediate Certificate - Computer Science
Pakistan International Collage Riyadh