Saud Khoja

Thorough knowledge of the laws, regulations, and systems of the Ministry of Commerce to ensure the company's procedural integrity and prevent the imposition of fines or violations.

Strong relationships with representatives and monitors of the Ministry of Commerce across all regions of the Kingdom.

High skill in facing the public, resolving customer issues, and satisfying them.

Preparation of Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) reports.

Preparation of customer opinion surveys regarding provided services, followed by analysis of responses and submission of a report on results. Collaborating with relevant departments to develop a corrective plan.

Efficient management of the customer satisfaction budget, ensuring effective resolution of challenging customer issues and satisfaction, while avoiding penalties that could reach the level of defamation.

Regular communication with the parent company's after-sales service management, sharing monthly reports, and negotiation to provide necessary support if needed.

Management of text messages in collaboration with the Information Technology team and composing appropriate content.

Collaboration with the marketing department and support in executing the communication plan for ongoing marketing campaigns.

Building and continuously developing the customer database in the system, refining it, and providing required reports to different departments based on proposed targeting criteria, ensuring effective reach of targeted customer segments.

Effective management of sales opportunities and processing within 3 working hours from the customer's registration, ensuring the conversion of a larger percentage of opportunities into actual sales.

Preparation of a sales opportunity conversion index report and sharing it with the marketing and sales departments to identify points of failure and hold accountable any parties responsible if found.

Experience in using systems and software

Familiarity with the world's leading sales opportunity management system, Salesforce.

Familiarity with the global Oracle Dealer Management System (DMS) and how to generate reports.

Familiarity with contact center management systems such as AVAYA and Ameyo.

Proficiency in the Microsoft Office suite."

• Make sales Policy with Higher Management
• Manage Sales Team
• Make Sales Plan Yearly , Monthly & Daily
• Work On Sales Budget
• Khojasaud8@gmail.com
• Saudi

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Trained and mentored new employees on industry practices and business operations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• · Transportation and Fox on the EMPS
• · Government Socials.
• · Supervise the Branches and the budget.
• · Manage the Emps.
• · Create the Branches Plan
• · Create Administrative Templates
• · Helping business in writing their business process and
• · Manage EMPs VISA and IQAMAS.