Eslam Mohamed

• Led 12,000 SQM Space with a 120 Million Riyals budget with 187 staff (manpower).

• Setting, delivering, and reviewing commercial targets and objectives.

• Ensuring merchandise and space to promote high standards of service.

• Identifying and exploiting commercial opportunities.

• Implementing appropriate cataloging to reflect customer profiles.

• Utilizing commercial systems to ensure efficient stock management.

• Ensuring high standards of visual merchandising within the department and the store.

• Ensure optimum use of footage.

• Planning and implementing layout requirements.

• Providing a high standard of service to the customer.

• Maximizing sales and minimizing losses through efficient and accurate Academic Information

• Operation of the till point, stock replenishment, and maintenance of display. April 2023 till present

• Taking appropriate action to order and control stock using detailed commercial knowledge of a sales floor section.

• Planning, strategizing, and accounting for the store's sales and profits.

• Organizing accurate stock counts.

• KPI and P&L reports.

• Ensuring correct implementation of company procedures.

• Reviewing staff performance and managing performance through an appraisal system.

• Training and developing staff.

• Strategically scheduled and managed [324]+ staff members, maintaining high-performing business operations.
• Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
• Reduced costs and improved operations by analyzing processes and customer feedback.
• Analyzed financial data to track and achieve budget targets.
• Led overall direction, coordination, and evaluation of department functions.
• Developed, recommended, and implemented strategies to improve employee work quality and speed.

• Leading 4 stores for home center (home center: burida, oniaza, Arass, and al jouf)
• With a total manpower of 234 staff.
• With a total target: of 85 million yearly.
• Used multi-source data to determine sales and delivery terms for products and services.
• Organized special sales at specific times to drive customer engagement and move high volumes of products.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Established budgets for program activities and controlled expenditure to meet targets.

• Led home center Khobar with a total target of 35 million and 69 staff.

• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
• Understood what drives overall business success and prioritized and delivered quality results.

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Planned and managed resources and budget to support and deliver objectives.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.

• Managed stock levels to maximize sales opportunities.
• Updated pricing and promotions to fulfill store goals.
• Resolved complaints to achieve full customer satisfaction.
• Retained knowledge of current and new stock to resolve staff and customer queries.
• Handled escalated customer concerns to build retention.
• Trained team to upsell products and navigate POS systems.
• Facilitated smooth store operations, performing daily opening and closing functions.

• Maintained clean, organized working areas to create positive, productive environments with minimal risk.
• Oversaw inductions, training, and probation procedures for new starters.
• Conducted workplace safety inspections whilst setting a personal example for health and safety.
• Inspected incoming materials to verify quality and quantity with order information.