Saud Imteyaz Ahmad

Conducted reviews of diagnostics to evaluate system functionality and efficiency.
Ensured compliance through implementation of robust security measures.
Managed monitoring of security certificates and firewall configurations effectively.
Resolved computer-related issues by providing comprehensive technical support to staff.
Configured, installed, and updated both software and hardware within the company.
Reported estimated costs for IT upgrades and replacements promptly.
Collaborated with vendors and departments on fulfilling IT specifications.
Administered network security by overseeing group policies and email protection protocols.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Provided guidance on installing and integrating new hardware components and software to remote clients.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Removed malware, ransomware and other threats from laptops and desktop systems.

Configured hardware, devices and software to set up work stations for employees.

Collaborated with vendors to locate replacement components and resolve advanced problems.

ON-Site Support ØInstallation of Kaspersky Enterprise Edition

Installation and Upgrading Software’s

Installing and Configuring all types hardware Peripherals in the network and ØTroubleshooting the problems related to them

Good User Support Skills for Clients Based system ØInstallation of O/S, Applications Microsoft office & Microsoft 365 Windows 2008 Server & Windows xp,7,8,10&11

Installing and Configuring all types hardware Peripherals in the network and ØTroubleshooting the problems related to them

Installation and Upgrading Software’s.