Saumen Patra

Company Overview:

OUA Travel is one of the leading Travel Management Companies in the Sultanate and among the longest-standing players in the market. With decades of trusted service, we specialize in a wide range of travel solutions including leisure holidays, corporate travel management, airline and land General Sales Agency (GSA) representation, cruise handling, and various other travel-related services. Our commitment to excellence and customer satisfaction has established us as a key player in the travel and tourism industry.

Job Responsibilities

• Revenue Management to ensure profitability and effective yield strategies.
• Provide operational support to the Operations Team for smooth service delivery.
• Maintain regular communication with airline partners and stay updated on the latest airline developments and policies.
• Manage airline sales targets and incentive tracking to ensure achievement of commercial goals.
• Monitor and analyse B2B business sales performance to identify growth opportunities.
• Handle GDS revenue management, including accurate segment calculation and optimization.
• Lead GSA sales efforts for Philippine Airlines and Qantas Airways.
• Conduct sales calls and field visits for Philippine Airlines and Qantas to strengthen market presence.
• Monitor and track Airline Debit Memos (ADM) and Airline Credit Memos (ACM) to ensure compliance and resolution.
• Monitor Airlines Private fare in GDS platforms.
• Provide GDS training (Galileo, Sabre, Amadeus) for new employees and conduct refresher sessions as needed.
• Organize and deliver in-office training programs to enhance team skills and product knowledge.

Job Responsibilities

• Conduct comprehensive training sessions for both internal teams and external clients across various travel systems and tools.
• Deliver in-office, onsite, and outstation training programs, ensuring consistency and quality in content delivery.
• Perform regular client visits to provide system updates, address concerns, and ensure smooth usage of platforms.
• Provide full support during system cutovers, ensuring clients experience a seamless transition.
• Successfully conducted exclusive training sessions for major clients including Carlson Wagonlit, Cox & Kings, and International Travel House, managing them independently.
• Serve as the key account SPOC (Single Point of Contact) for the region from the training department, ensuring high-level support and coordination.
• Take on additional responsibilities as Travel School Coordinator, managing academic and operational aspects of the travel training program.

Job Responsibilities:

• Conduct comprehensive training sessions for both internal teams and external clients across various travel systems and tools.
• Deliver in-office, onsite, and outstation training programs, ensuring consistency and quality in content delivery.
• Perform regular client visits to provide system updates, address concerns, and ensure smooth usage of platforms.
• Provide full support during system cutovers, ensuring clients experience a seamless transition.
• Successfully conducted exclusive training sessions for major clients including Carlson Wagonlit, Cox & Kings, and International Travel House, managing them independently.
• Serve as the key account SPOC (Single Point of Contact) for the region from the training department, ensuring high-level support and coordination.
• Take on additional responsibilities as Travel School Coordinator, managing academic and operational aspects of the travel training program.

Job Responsibilities:

• Conduct comprehensive training sessions for both internal teams and external clients across various travel systems and tools.
• Deliver in-office, onsite, and outstation training programs, ensuring consistency and quality in content delivery.
• Perform regular client visits to provide system updates, address concerns, and ensure smooth usage of platforms.
• Provide full support during system cutovers, ensuring clients experience a seamless transition.
• Successfully conducted exclusive training sessions for major clients including Carlson Wagonlit, Cox & Kings, and International Travel House, managing them independently.
• · Serve as the key account SPOC (Single Point of Contact) for the region from the training department, ensuring high-level support and coordination.
• Take on additional responsibilities as Travel School Coordinator, managing academic and operational aspects of the travel training program.
• Handle incoming client calls and provide prompt, effective solutions to meet immediate travel requirements.
• Resolve all PNR-related issues, ensuring accuracy and timely updates.
• Create detailed and optimized itineraries based on client needs and preferences.
• Perform fare validation to ensure correct pricing and compliance with airline policies.
• Manage the complete ticketing process, including issuance and delivery.
• Execute the reissue process for tickets requiring changes or modifications.
• Process refunds in line with airline and company policies.
• Manage the HMPR (Billing) process, ensuring timely and accurate invoicing.
• Handle sign-on and login issues related to travel systems and platforms.
• Address product-related issues and conduct presentations for internal teams or clients when needed.
• Support tele-sales and marketing initiatives, helping drive business growth and client engagement.
• Ensure seamless connectivity and support coverage across the Eastern region, addressing technical and service concerns.