SAYED MOHAMED ALI
Al Madinah,westregion
Summary
Accomplished professional with extensive expertise in store management, team leadership, and multi-site operations control. Demonstrates exceptional leadership excellence through effective hiring and training, staff scheduling, and employee development. Skilled in retail inventory management, quality assurance focus, and optimising store operations to enhance customer service and operational efficiency. Adept at fostering team-oriented environments while maintaining flexibility to meet dynamic business needs. Committed to driving organisational success through strategic planning and operational excellence.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
Senior area operations manager
dunkin dounts KSA
Al Madinah, Western region
01.2024 - Current
- Coordinated multi-site operations to streamline processes, improve efficiency.
- Strategised for business growth with development and implementation of operational plans.
- Facilitated change management processes in line with organisational objectives,.
- Established strong relationships with key stakeholders for mutual benefit.
- Conducted regular performance reviews, identified areas for improvement.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Allocated teams, materials and calendar space for individual projects.
Area manager
Dunkin donuts KSA
jed, western region
10.2022 - 01.2024
- Coordinated several successful marketing campaigns contributing to market expansion.
- Led multiple teams across different areas, fostering collaboration and communication.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Streamlined operations by introducing innovative managerial procedures.
- Trained members of the team for improved overall productivity.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Oversaw successful product launches contributing to increased market share.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Increased sales by [Number]% by rolling out new promotional strategies across regional shops.
Store Manager
Americana-Food
Dammam, Eastern Province
03.2016 - 06.2025
- Supervised and lead department managers while overseeing productivity of employees.
- Hired, trained and supervised teams,motivating to meet weekly sales goals through targeted staff mentoring.
- Managed staff scheduling and payroll effectively, continually working within costing budgets.
- Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
- Resolved customer problems by answering questions, investigating concerns and building positive rapport.
- Created and delivered daily schedule assignments to staff members through motivational team meetings.
- Monitored staff performance levels, implementing development and training schemes to build team capabilities.
Supervisor
Ragab Sons comp
Cairo
02.2014 - 02.2016
- Partnered with cross-departmental management to ensure compliance regulations were consistently enforced and adhered to.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Supervised all production phases, from design and development to timely manufacture and dispatch.
Education
Bachelor of Business Administration - business
FACULTY OF PHYSICAL EDUCATION
Skills
- Employee training
- Store operations
- Shift checklists
- Retail inventory management
- Team-oriented
- Flexible schedule
- Inventory control
- Hiring and training
- Customer service
- Exceptional leader
- Staff scheduling
- Store management
- Team leadership
- Multi-Site operations control
- Quality assurance focus
- Leadership excellence
Certification
Training Food Safety
Languages
English
Advanced
Timeline
Senior area operations manager
dunkin dounts KSA
01.2024 - Current
Area manager
Dunkin donuts KSA
10.2022 - 01.2024
Store Manager
Americana-Food
03.2016 - 06.2025
Supervisor
Ragab Sons comp
02.2014 - 02.2016
Bachelor of Business Administration - business
FACULTY OF PHYSICAL EDUCATION
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