SAYED SHAFEY

A leading real estate contracting, civil engineering and infrastructure construction company where in a role denoted by excellence in organizational leadership, establishing and defining the strategic
trajectory of transportation operations, reporting to the CEO, I successfully:

• Oversee enterprise fleet operations to support 16 major infrastructure projects across the kingdom; maintaining full P&L, growth and business planning accountability.
• Oversee performance management and talent acquisition across an 818-person team.
• Mentor internal stakeholders in aligning operational and process improvement to successfully maintain a fleet of over 4,000 road construction units.
• Coach and upskill senior leaders in process excellence, strategic planning, project management, and problem-solving to accelerate transformation and value creation.
• Provide advisory to 8 branch managers and section heads around corporate strategy implementation, energizing and communicating the business unit’s direction of travel.
• Encourage expansive process rationalization efforts, improving equipment uptime by 45% and identifying over SAR 1.1 million in annual savings.
• Innovated a Preventative Maintenance follow up system elevating program compliance by 66%.
• Manage internal leadership team performance management, reviewing performance levels and coaching for success as part of ongoing sustainability and business continuity efforts.
• Champion approaches to addressing risks, issues and impediments to innovation and improvement.
• Review transformation success and impact through implementing quality assurance and performance management measurements.

Provider of travel services and experiences across the Middle East and Africa with a portfolio of travel brands including Almosafer, Lumi, Mawasi, City Sightseeing, Medina Buses and Discover Saudi. Key accountabilities, ascending from an initial Operations Manager role included:

• Collaborating with internal and external stakeholders including the Medina Development Authority to over-see 6 major (24/7) routes serviced by a fleet of 23 buses and 84 employees to visit 38 tourist landmarks with multilingual electronic tour guide and scheduled frequent tours.
• Designing the annual operating budgets for Operations, Sales, and Maintenance functions.
• Reviewing and analyzing variance in the CAPEX and OPEX budgets.
• Project managing development and launch of new transportation projects.
• Deploying KPI based measurement systems to evaluate success in attaining major metrics.
• Developing operating standards and customer service levels for the company’s CS Madinah and Medina Buses services.
• Identified areas for business improvements and utilized passengers' feedback to drive developments.
  Medina Buses services.

With its network of warehouse and distribution facilities a 3PL provider offering logistics services to companies across the kingdom where I:

• Defined and led operations of 103 team members operating a fleet of 93 Trucks and assorted pieces of heavy equipment.
• Streamlined shipping operations to ensure safe management of client freight and timely delivery.
• Introduced FMS and GPS technology to track fuel and spare parts consumption while diligently managing repair and preventative maintenance costs.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Initiated and developed Mobile Workshop on an attractive truck and implemented uniform team design to get outcomes and increase brand exposure.
• Delivered services to customer locations within specific timeframes.

• Directed activities of 62 staff performing repairs and maintenance for 600+ buses to drive increase fleet longevity and improved inventory
• Planned and monitored work within all aspects of maintenance, including periodic servicing, inspection, repair, and breakdowns are carried out in an economic and timely manner
• Prepared detailed estimates for overhauled and accidents buses.

• Worked with bids, tenders, and individual customer requests to understand their needs and provide appropriate quotation of Trucks or Buses
• Supervised building process of superstructure of trucks at body builders
• Carried out ordering of vehicles and suppliers of superstructure to ensure timely delivery.

• Carried out Pre-Delivery Inspection of sold vehicles to make sure matched customer's requirements and free of any manufacturing faults
• Traveled to customer locations to analyze technical challenges, create dynamic strategies, and rapidly implement solutions
• Prepared Technical Product Report for 4 repeated faults that needed to be addressed on priority basis.
• Increased customer satisfaction by resolving issues
• Delivered services to customer locations within specific timeframes
• Prepared variety of different written communications, reports and documents
• Identified issues, analyzed information and provided solutions to problems