SAYYADBASHA KHAZI
Dammam
Summary
Results-oriented Regional Warranty Administrator with expertise in Oracle operations and dealer management. Demonstrated success in streamlining warranty processes and improving customer satisfaction through strong communication and problem-solving skills. Proficient in SOLIDWORKS for technical documentation, ensuring compliance and efficiency in demanding environments.
Overview
15
15
years of professional experience
Work History
Regional Warranty Administrator Technical Support
Petromin Nissan
Dammam
01.2017 - Current
- Accurately coded warranty claims and entered data into dealership automated system.
- Processed warranty paperwork to ensure thorough documentation and verification.
- Reviewed warranty claims, correcting errors to maintain compliance standards.
- Administered identification and disposal of warranty parts efficiently.
- Maintained effective relationships with the Service and Parts Departments.
- Managed the logistics of incoming and outgoing component shipments.
- Assisted new policyholders in processing claims promptly.
- Monitored factory recalls and announcements to ensure adherence to compliance regulations.
Dammam
03.2020 - 03.2021
- Overall recall activities like recall affected old vehicle tracing and visiting on sites collecting the vehicle details confirming the campaign availability, managing and arranging the parts nearby branches of traced vehicles, and keeping customer coordination until the recall completion.
Master Technician
COUNTO MOTORS
Panajim
10.2016 - 09.2017
- Conducted performance evaluations of PMS systems to optimize functionality.
- Performed comprehensive vehicle drives to assess overall performance.
- Executed suspension overhauls to enhance vehicle stability.
- Completed engine and transmission overhauls for both manual and automatic systems.
- Diagnosed electrical issues and repaired HVAC systems effectively.
- Maintained specialized equipment in the workshop to ensure operational efficiency.
Technical Advisor/Floor Controller
SAI SERVICE STATION
Margao
06.2014 - 09.2016
- Resolved technical queries while addressing customer needs effectively.
- Coordinated workshop management with technicians and supervisors to meet KPIs.
- Conducted post-service follow-ups for customer relationship management.
- Maintained workshop KPIs to ensure operational efficiency.
Service Advisor
SAI SERVICE STATION
Hubli
04.2013 - 04.2014
- Resolved technical queries and addressed customer needs efficiently.
- Managed workshop loads in alignment with KPI requirements.
- Opened job orders to initiate service processes promptly.
- Coordinated with MSIL to resolve critical complaints.
- Streamlined vehicle repair time management to enhance productivity.
- Processed warranty claims to ensure customer satisfaction.
FLOOR INCHARGE /SUPERVISOR
MYSORE GARAGE
Mumbai
11.2010 - 03.2013
- PMS performance
- Taking vehicle drive
- Suspension overhaul
- Engine and Manual transmission overhaul
- Electrical diagnosing HVAC repair work
- Workshop Special equipment Maintenance
- Coordinating with MSIL for critical complaints
Dharwad
03.2010 - 10.2010
- Attending to customer needs & resolving technical queries
- Opening job orders
- Managing workshops loads as per KPI requirements
- Vehicle repair time management
- Proceeding warranty claims
- Coordinating with MSIL for critical complaints
Education
Himalayan University - Corresponding Distance Education
Himalayan University
Dharwad01.2016
DIPLOMA IN - AUTOMOBILE ENGG
JSS Dharwad
Dharwad01.2010
HIGH SCHOOL - 1OTH STD.
GHS Sangal
RAMDURGA01.2008
Skills
- SOLIDWORKS (CAD) and writing
- Dealer management
- Oracle operations
- ERP systems
Languages
- ARABIC
- ENGLISH
- KANNADA
- URDU
- HINDI
References
- Hassan Iqbal, +966 501620918, hassan.iqbal@petromin.com
- Dilip Malla, +966 550929043, dileep.malla@petromin.com
Extracurricular Activities
Overall recall activities, DAMMAM, 03/01/20 - 03/01/21, Recall affected old vehicle tracing and visiting on sites collecting the vehicle details confirming the campaign availability, managing and arranging the parts nearby branches of traced vehicles, and keeping customer coordination until the recall completion.
Personal Information
- Date of Birth: 11/14/92
- Nationality: INDIAN
- Marital Status: MARRIED
- Visa Status: APPROVED
Driving License - Category
LMV-FULL
Timeline
03.2020 - 03.2021
Regional Warranty Administrator Technical Support
Petromin Nissan
01.2017 - Current
Master Technician
COUNTO MOTORS
10.2016 - 09.2017
Technical Advisor/Floor Controller
SAI SERVICE STATION
06.2014 - 09.2016
Service Advisor
SAI SERVICE STATION
04.2013 - 04.2014
FLOOR INCHARGE /SUPERVISOR
MYSORE GARAGE
11.2010 - 03.2013
03.2010 - 10.2010
Himalayan University - Corresponding Distance Education
Himalayan University
DIPLOMA IN - AUTOMOBILE ENGG
JSS Dharwad
HIGH SCHOOL - 1OTH STD.
GHS Sangal
Similar Profiles
NEZIL JOSEPHNEZIL JOSEPH
Automobile Technician at Petromin NissanAutomobile Technician at Petromin Nissan
NEZIL JOSEPHNEZIL JOSEPH
Automobile Technician at Petromin NissanAutomobile Technician at Petromin Nissan
Amer MeraabyAmer Meraaby
Regional Sales & Marketing Manager at Petromin NissanRegional Sales & Marketing Manager at Petromin Nissan
Ahmed AbdelrahimAhmed Abdelrahim
Installation Engineer at Eastern Coast GroupInstallation Engineer at Eastern Coast Group
Mohammed Ahmed BoShgeiaMohammed Ahmed BoShgeia
Civil Structural Engineer at AECOMCivil Structural Engineer at AECOM