Summary
Overview
Work History
Skills
Certification
Timeline
Generic

SEAN MCGROARTY

Adelaide

Summary

Motivated IT professional with over 4 years of expertise in Windows and network support. Proven ability to deliver efficient technical support, resolve complex issues, and ensure optimal system performance. Adept at providing both hands-on and remote assistance to end users, as well as collaborating with cross-functional teams to maintain and enhance IT infrastructures. Strong communicator with a commitment to delivering high-quality service and maintaining system reliability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Engineer Level 2

Orbitel Technologies
04.2025 - 09.2025
  • Responded to customer inquiries and provided technical assistance via phone, email, and onsite visits
  • Diagnosed and troubleshot hardware, software, and network problems across desktops, laptops, servers, and mobile devices
  • Patched software and deployed updates to address security vulnerabilities and improve system stability
  • Installed, configured, and maintained network equipment (routers, switches, firewalls, wireless access points)
  • Performed onsite installations and upgrades for end-user devices and infrastructure components
  • Documented technical procedures and solutions for future reference and knowledge sharing
  • Supported business phone systems, including user setup, call flows, and queue management

Managed Services Consultant - Level 2

Nuago / BrennanIT
07.2023 - 04.2025
  • Providing advanced technical support for clients, diagnosing and resolving complex issues related to servers, networks, and workstations in a managed services environment.
  • Collaborating with clients to understand their IT needs, offering strategic recommendations and solutions to enhance system performance, security, and reliability.
  • Managing, monitoring, and maintaining client infrastructures, ensuring proactive issue identification and resolution to minimize downtime.
  • Performing system upgrades, patches, and maintenance for client networks, ensuring security and optimal performance.
  • Served as an escalation point for Level 1 support staff, providing guidance and expertise on more complex technical issues and troubleshooting.

Desktop Support Technican

Nuago
08.2022 - 07.2023
  • Delivered scheduled onsite support for clients, ensuring timely resolution of desktop, laptop, and peripheral issues to minimize downtime and maintain productivity.
  • Installed, configured, and maintained hardware and software systems, including operating systems, applications, and network connections.
  • Worked closely with the senior team to escalate and resolve more complex issues, contributing to a collaborative and efficient support environment.
  • Assisted with the setup and configuration of new workstations, ensuring seamless integration into the client's existing IT infrastructure.

Service Desk Analyst

Nuago
02.2022 - 08.2022
  • Provided technical support for end users, resolving hardware, software, and network-related issues through phone, email, and remote troubleshooting.
  • Logged, tracked, and prioritized support tickets, ensuring timely and effective resolution of all inquiries.
  • Delivered clear and helpful guidance to users on how to resolve common technical problems, improving overall user satisfaction.
  • Maintained and updated user documentation, ensuring accurate information for troubleshooting and best practices.

Trainee IT Technician

Nuago
06.2021 - 02.2022
  • Worked closely with the Service Desk team to develop troubleshooting skills, improve response times, and enhance overall service delivery.
  • Provided basic IT support to end users, handling requests related to software issues, hardware malfunctions, and network connectivity problems.
  • Documented technical issues, solutions, and user requests in the ticketing system, ensuring accurate records for future reference and follow-up.

Field Services Technican

Nuago
05.2021 - 06.2021
  • Supported cloud migration projects, assisting in the transition of user devices from Active Directory (AD) to Azure Active Directory (AAD), ensuring seamless connectivity and functionality post-migration.
  • Provided on-site and remote technical support to end users during and after the migration process, troubleshooting issues related to device registration, authentication, and cloud-based services.
  • Documented and tracked migration progress, ensuring compliance with project timelines and reporting any issues or delays to the management team.

Skills

  • Hard Skills
  • Windows Operating Systems
  • Active Directory (AD) & Azure Active Directory (AAD)
  • Network Configuration & Troubleshooting
  • Cloud Services (eg, Office 365, Azure, AWS)
  • Phone Systems (3CX, RingCentral, Teams Calling)
  • Remote Desktop Support & Remote Troubleshooting Tools
  • Ticketing Systems & Incident Management
  • Soft Skills
  • Problem Solving & Troubleshooting
  • Customer Service & User Support
  • Communication (clear and effective verbal/written communication)
  • Time Management & Prioritization
  • Collaboration & Teamwork
  • Attention to Detail
  • Adaptability & Learning Agility

Certification

Microsoft AZ-700

3CX Basic Certification

Timeline

Support Engineer Level 2

Orbitel Technologies
04.2025 - 09.2025

Managed Services Consultant - Level 2

Nuago / BrennanIT
07.2023 - 04.2025

Desktop Support Technican

Nuago
08.2022 - 07.2023

Service Desk Analyst

Nuago
02.2022 - 08.2022

Trainee IT Technician

Nuago
06.2021 - 02.2022

Field Services Technican

Nuago
05.2021 - 06.2021

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SEAN MCGROARTY