Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic
Sean Bernadette Mondonedo

Sean Bernadette Mondonedo

Riyadh,Saudi Arabia

Summary

A highly motivated and cheerful hospitality professional with over 6 years of customer service experience in hotel, casino, and food service industries. Trained in fast-paced, high-pressure environments with a strong background in guest interaction, safety, and problem-solving.

A natural team player with strong communication skills and a genuine passion for creating safe, pleasant, and memorable experiences for passengers.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Service crew member

Alshaya International Trading Inc.
Riyadh, Saudi Arabia
12.2024 - Current
  • Provided exceptional guest service in a fast-paced food service environment
  • Ensured cleanliness, food safety, and proper hygiene standards
  • Worked collaboratively with team members.
  • Facilitated smooth operations by assisting in kitchen duties when required.
  • Provided knowledge and guidance to colleagues to maximize team productivity.
  • Worked during peak hours whilst maintaining composure and efficiency.
  • Prepared meals, ensuring high-quality taste and presentation.
  • Took orders accurately, reducing errors and wastage significantly.
  • Resolved customer complaints promptly, fostering good relations and loyalty.
  • Demonstrated exceptional customer service when navigating complex interactions in person, by phone and online.
  • Kept working area neat by cleaning and organizing tools and equipment.
  • Handled cash transactions, maintaining accurate records daily.

Casino Dealer

Solaire Resorts and Casino
Paranaque, Philippines
06.2021 - 05.2022
  • Encouraged responsible gambling among patrons upholding ethics within the establishment.
  • Handled chips and cards with utmost precision for fair gaming.
  • Worked flexible hours including nights, weekends and holidays catering to business needs.
  • Engaged in friendly conversations with customers whilst providing professional service to improve their overall experience at the venue.
  • Managed game operations, ensuring smooth and honest play.

Food and Beverage Server / Receptionist

Diamond Hotel Philippines
Malate, Manila, Philippines
06.2018 - 06.2019
  • Followed all relevant brand standards for service delivery, upholding company reputation.
  • Managed large parties effectively for smooth operation.
  • Cleaned tables or counters after patrons had finished dining, maintaining cleanliness standards at all times.
  • Prepared tables with special attention to sanitation and order, enhancing dining experience.
  • Served wine professionally as per established guidelines, elevating guest experience.
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.

Education

Bachelor of Science - Tourism Management

Centro Escolar University
Malolos, Bulacan, Philippines
06.2014 - 05.2018

Skills

  • Team collaboration
  • Flexibility
  • Communication skills
  • Food preparation and food safety
  • Guest service
  • Complaint management
  • Reliability
  • Attention to detail
  • Cash handling

Languages

English
Fluent
Filipino
Native
Arabic
Elementary

Accomplishments

  • Crewmember of the Month ( Raising Canes )
  • Certified Trainer ( Raising Canes )
  • Bird Specialist ( Raising Canes )
  • ARC ( Alshaya Recognition Club- Raising Canes )

Certification

  • Certificate of Completion (Training Program for Super Six Baccarat, ETG, Money Wheel and Sicbo - Solaire Resorts and Casino)
  • Certificate of Completion (Basic Training - Renaissance Training Center Inc.)
  • Certificate of Employment (Solaire Resorts and Casino)
  • Certificate of Employment (Diamond Hotel Philippines)

References

References available upon request.

Timeline

Service crew member

Alshaya International Trading Inc.
12.2024 - Current

Casino Dealer

Solaire Resorts and Casino
06.2021 - 05.2022

Food and Beverage Server / Receptionist

Diamond Hotel Philippines
06.2018 - 06.2019

Bachelor of Science - Tourism Management

Centro Escolar University
06.2014 - 05.2018

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Sean Bernadette Mondonedo