SEHAM ABDULLAH ALDHAFEERI
Riyadh,Al Andalus
Summary
Detail-oriented professional with a strong foundation in teamwork, problem-solving, and effective communication. Proficient in computer skills and adept at managing high-pressure tasks while maintaining productivity and focus. Committed to leveraging these core competencies to contribute to organisational success and foster collaborative environments.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Customer service specialist
Mismar
Riyadh, Riyadh Region
11.2024 - Current
- Delivered excellent service to enhance client retention rate.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Customer representative agent
ARASCO ,Entaj ,solex plus
Riyadh
05.2024 - 09.2024
Customer service
Diet Watchers
Riyadh
02.2021 - 03.2022
Call Center
AbdulMohsen Abdullah AlDhafiri Center for Car Maintenance
Riyadh
06.2018 - 10.2020
Customer service and Manager Assistant
Fahad AbdulMohsen Al-Ibrahim Trading Est
Riyadh
01.2014 - 04.2017
Education
Bachelor's degree - English literature
Shaqra University
09.2017 - 08.2020
Skills
- Teamwork
- Problem solving
- Computer
- Communicate with others
- Carrying pressure work
Languages
Arabic
Native
English
Intermediate
Timeline
Customer service specialist
Mismar
11.2024 - Current
Customer representative agent
ARASCO ,Entaj ,solex plus
05.2024 - 09.2024
Customer service
Diet Watchers
02.2021 - 03.2022
Call Center
AbdulMohsen Abdullah AlDhafiri Center for Car Maintenance
06.2018 - 10.2020
Bachelor's degree - English literature
Shaqra University
09.2017 - 08.2020
Customer service and Manager Assistant
Fahad AbdulMohsen Al-Ibrahim Trading Est
01.2014 - 04.2017
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