Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Seham Al-Mutairi

Senior Strategic Business Partner
Riyadh,01

Summary

Dynamic HR professional with a proven track record at Maaden, enhancing workforce productivity and employee satisfaction through innovative retention strategies and comprehensive talent management. Skilled in HR analytics and fostering organizational culture, I excel in problem-solving and analytical thinking, driving significant improvements in employee relations and performance appraisals.

Overview

7
7
years of professional experience
6
6
Certifications

Work History

Senior Strategic HR Business Partner

Maaden
06.2023 - Current
  • Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
  • Increased overall workforce productivity by identifying skill gaps within teams and providing targeted coaching or training solutions accordingly.
  • Reduced turnover rates by developing comprehensive employee retention programs.
  • Improved employee performance through the implementation of tailored training and development programs.
  • Evaluated the effectiveness of HR interventions through data analysis and continuous improvement efforts, adapting strategies as needed to achieve optimal results.
  • Enhanced employee satisfaction by implementing innovative HR strategies and policies.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Developed metrics-driven performance appraisal systems, enabling objective evaluation of employee performance and identification of areas for improvement or growth opportunities.
  • Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
  • Collaborated with leadership to assess and improve policies across board.
  • Spearheaded diversity and inclusion initiatives, fostering a more inclusive workplace culture.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Advised senior management on organizational development and change management initiatives.
  • Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
  • Structured compensation and benefits according to market conditions and budget demands.

HR Operations

Maaden
12.2019 - 06.2023
  • Insurance Membership Management: Oversaw and managed a comprehensive insurance program for 25,000 members, including employees and their families, ensuring full coverage and timely updates to insurance plans.
  • Issue Resolution & Provider Coordination: Collaborated with insurance providers to address and resolve complex issues, disputes, and claims efficiently, enhancing the employee experience and maintaining high satisfaction levels.
  • Pre-Employment Medical Process: Led the coordination and administration of Maaden’s pre-employment medical check-ups, ensuring compliance with company policies and medical standards. Successfully expanded partnerships with leading hospitals across Saudi Arabia to streamline the process.
  • Contract Management & Expansion: Negotiated and maintained contracts with healthcare providers, extending coverage networks and optimizing service agreements to benefit both the company and employees.
  • Work-Related Injury Management: Managed the registration and reporting of work-related injuries with the General Organization for Social Insurance (GOSI), including evaluating claims, determining benefits, and ensuring accurate documentation and compliance.
  • Data Analysis & Reporting: Developed detailed reports summarizing claims activities, identifying trends, and providing actionable insights to senior management for strategic decision-making.
  • Policy Education & Communication: Designed and implemented educational programs to inform employees about their insurance policies, coverage options, and procedures, promoting a clear understanding of available benefits and reducing confusion.

Claims Officer

Dallah Hospital
03.2018 - 04.2019
  • Utilized data analysis tools to identify trends in claims data, informing process improvements for greater efficiency.
  • Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
  • Improved interdepartmental communication to expedite claims processing and foster a collaborative work environment.
  • Conducted audits of closed claims to ensure accuracy, consistency, and adherence to company standards.
  • Prepared comprehensive reports for upper management detailing key findings from investigations into complex claim cases.
  • Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
  • Implemented innovative strategies for reducing claim cycle time without compromising quality or accuracy of decisions made.
  • Identified potential subrogation opportunities through careful examination of case details.
  • Reduced claims processing time by streamlining documentation and communication procedures.
  • Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
  • Followed up with customers on unresolved issues.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.

Hr. Specialist- Cooperative Trainee

National Guard Health Affairs
02.2017 - 06.2017
  • Cross-Departmental Training: Acquired comprehensive training across six key departments: Employee Relations, Staff Support, Human Resources/Payroll Services, Government Relations, Local Recruitment Services, and International Recruitment Services. Developed a deep understanding of each area’s functions and best practices.
  • Operational : organized daily operations of the company, ensuring smooth workflow and efficient processes. Implemented effective work processes, plans, and procedures to enhance productivity and streamline operations.
  • Database Management: Maintained and integrated database information for staff and customers, ensuring accurate and up-to-date records. Utilized database systems to support various HR and operational functions.
  • Communication and Information Delivery: Ensured clear and effective communication across all channels to maintain transparency and responsiveness.

Education

Bachelor of Science - Business Administration

King Saud University
Riyadh
04.2001 -

Skills

Talent management

Accomplishments

Madden Transformation Project (MTP): Contributed to the successful implementation of the MTP, focusing on automating services using Oracle systems. This initiative aimed to streamline processes, enhance efficiency, and improve overall service delivery within the organization.

Continuous Improvement Project for HR: Proposed and led a project focused on continuous improvement within the HR department, managing a team of six members. The project aimed at collecting and analyzing data, addressing HR-related issues, identifying weaknesses and gaps between HR and business functions, and implementing strategic improvements to enhance overall performance and alignment.

HR and Business Workshops: Organized and facilitated workshops involving senior HR management and SVPs from various business units. These sessions were designed to enhance communication, foster a deeper understanding of business needs, and collaboratively address and anticipate challenges. This initiative played a crucial role in aligning HR strategies with business objectives and improving overall organizational effectiveness.

HR Capability Measurement Project: Led a project to assess and enhance the capabilities of the HR department. Conducted a comprehensive analysis of talent profiles and role profiles, identifying the current competency levels and determining areas for improvement. The project aimed to elevate HR capabilities to align with the company's strategic goals, ensuring a more skilled and effective workforce.

Employee Retention Project for Cyber Security: Participated in a project focused on enhancing employee retention within the Cyber Security department. The initiative aimed to identify key factors influencing turnover, implement strategies to improve employee satisfaction and engagement, and ultimately reduce attrition rates. This project was critical in retaining top talent and maintaining a stable and skilled cybersecurity workforce.

Languages

Arabic
Native language
English
Advanced
C1

Certification

Chartered Institute of Personnel and Development (CIPD3)

Timeline

Lead Leadership Program

11-2024

Chartered Institute of Personnel and Development (CIPD 5

08-2024

Chartered Institute of Personnel and Development (CIPD3)

11-2023

Scale Leadership Program

11-2023

Senior Strategic HR Business Partner

Maaden
06.2023 - Current

Risk Management Professional

06-2023

Certified Employee Relations

05-2022

HR Operations

Maaden
12.2019 - 06.2023

Claims Officer

Dallah Hospital
03.2018 - 04.2019

Hr. Specialist- Cooperative Trainee

National Guard Health Affairs
02.2017 - 06.2017

Bachelor of Science - Business Administration

King Saud University
04.2001 -

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Seham Al-MutairiSenior Strategic Business Partner