Summary
Overview
Work History
Education
Timeline
Generic

Seham Al-Somali

Dhahran

Summary

More than 15 years of successful experience in customer service and support with recognized strengths in executive management support, problem-solving and trouble-shooting, organization staff support, and planning/implementing procedures and systems proactively. Possess solid computer skills. Excellent working knowledge using both Computer Application & Network Administration: Microsoft Certified Professional server (2MCPs) and MS Office 2000/XP CompTIA Network+ Data Protection Program CompTIA Security+ ISA Foundation SAP Business Role Management ISA Accelerated Certification A+ (hardware & software), software installation, operating system. SAP consultant Delegation of Authority Implementing & Securing a Wi-Fi Network Workshop

Overview

23
23
years of professional experience

Work History

Associate Info Security Analyst

Law Organization
  • Desktop and Standard Applications Support: This is related to end user desktop issues
  • These kinds of requests concern things like workstations, printers, phones, mobile phones, etc
  • The requests can be anything from simple inquiries to complicated problems requiring communication with corporate IT
  • Large-scale initiatives including updating the operating system, launching new mobile applications, and updating hardware are Support for problems or inquiries pertaining to common software and systems, such as Microsoft Windows, Microsoft Office, Microsoft Project, Workshare Professional, Microsoft Visio, Adobe Acrobat, eZajil, ECN, , DM
  • Emails about cybersecurity and phishing awareness, DLP, and SAP system access Third-Party Cybersecurity Standard and Open law Portal Accounts for legal firm involvement Application and Systems Support: Application Administration support and troubleshooting for Law’s information systems which include IP Master, FileMaker Pro, ShareK, DM and EMS is also part of my responsibilities.

Application Instructor

  • Delivered training on Microsoft 2000 Networking & Operating System Essential
  • Instructed courses on Microsoft Office 2000 (Word, Excel, PowerPoint, Access and Outlook) beginner, intermediate, and advanced levels.

Division Head Secretary (part-time)

Microsoft Company, Saudi Aramco NT Migration Project
  • Delivered training on Microsoft 2000 Networking & Operating System Essential
  • Instructed courses on Microsoft Office 2000 (Word, Excel, PowerPoint, Access and Outlook) beginner, intermediate, and advanced levels.

ASST IT SYS ANALYST III

Executive Support Group
06.2013 - Current
  • Working with 30 IT support professionals covering Dhahran, Khobar, and Dammam areas, responsible for more than 42 corporate and executive management accounts
  • Supporting executive CSL roles including creating new SAP accounts and managing existing ones
  • Solving technical SAP and other desktop issues with level 2 &3 SAP specialists quickly and effectively
  • Providing ad-hoc training and assistance to customers on approval process, PMP, SPA, E-8000, E-leave, security and password management, gate pass, and B2B
  • Perform LAN Administration duties; MS Outlook configuration, software installation, trouble shooting, and other network issues.

Agent

SAP Knowledge Center Help Desk
08.2002 - 08.2003
  • Worked within first level support team providing technical support to over 10,000 SAP users across the world
  • Solved SCM related issues; SCM, PM, and B2B remedy tickets.

Agent

Home Internet Customer Service Help Desk
07.2001 - 03.2002
  • Supported Saudi Aramco’s Home Internet customers which included configuration, assistance, connection and account problems
  • Solved SCM related issues; SCM, PM, and B2B remedy tickets
  • Provided training and support through email and telephone.

Education

Computer Diploma -

New Horizons Computer Learning Center – AlKhobar

Certified Computer Application & Network Administration - undefined

CompTIA Security+ Certification - undefined

ISA Accelerated Certification - undefined

Data Protection Program - undefined

CompTIA Network - undefined

Timeline

ASST IT SYS ANALYST III

Executive Support Group
06.2013 - Current

Agent

SAP Knowledge Center Help Desk
08.2002 - 08.2003

Agent

Home Internet Customer Service Help Desk
07.2001 - 03.2002

Associate Info Security Analyst

Law Organization

Application Instructor

Division Head Secretary (part-time)

Microsoft Company, Saudi Aramco NT Migration Project

Computer Diploma -

New Horizons Computer Learning Center – AlKhobar

Certified Computer Application & Network Administration - undefined

CompTIA Security+ Certification - undefined

ISA Accelerated Certification - undefined

Data Protection Program - undefined

CompTIA Network - undefined

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Seham Al-Somali