Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SEHAM ELHAMOUD

RIYADH,01

Summary

Experienced Professional Project Management Specialist adept at collaborating with teams to achieve short- and long-term project objectives. Proficient in coordinating with cross-functional teams to establish project scope, objectives, and deliverables. Diligently tracks project progress, identifies potential risks, and implements effective mitigation strategies. Forges strong partnerships with department heads and team members to ensure digital communication efforts align seamlessly with organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr. Specialist - E Solutions

Saudi Ceramic Company
01.2020 - Current
  • Participate in the transition to SAP S/4HANA
  • Planning, implementing, and evaluating programs and projects
  • Provide support throughout system integration, testing phases as well as implementation
  • Technical Support and enhancement for E-services
  • Find, interview, and evaluate companies for Outsourcing project
  • Evaluated customer needs and feedback to drive product and service improvements.

Specialist - E Solutions

Saudi Ceramic Company
01.2017 - 01.2020

Specialist - Technical Support

Saudi Ceramic Company
01.2015 - 01.2017
  • Respond to customer inquiries and complaints about technical issues.
  • Diagnose and resolve hardware, software, and networking issues.
  • Track system issues through to resolution within agreed time limits.
  • Guide users through a series of actions to resolve a problem.
  • Maintain a record of users issues and solutions for future reference.
  • Support the roll-out of new applications, including user training.
  • Test and evaluate new technology for better system performance.
  • Document technical knowledge in the form of notes and manuals.

Trainee

Prince Sultan Military Medical City
03.2013

Education

Bachelor's degree - Networking & Communication systems

Princess Noura Bint Abdurrahman University
Riyadh, 01
06.2013

Skills

  • System Analysis
  • Time Management
  • HTML
  • Project Management
  • Decision-making
  • SAP ERP
  • SAP FIORI
  • Attention to detail
  • Technical skills
  • Project Support
  • Teamwork and collaboration

Certification

  • COMP TIA SECURITY+
  • PRINCE2 FOUNDATION
  • CCNA ROUTING AND SWITCHING

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Sr. Specialist - E Solutions

Saudi Ceramic Company
01.2020 - Current

Specialist - E Solutions

Saudi Ceramic Company
01.2017 - 01.2020

Specialist - Technical Support

Saudi Ceramic Company
01.2015 - 01.2017

Trainee

Prince Sultan Military Medical City
03.2013

Bachelor's degree - Networking & Communication systems

Princess Noura Bint Abdurrahman University

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SEHAM ELHAMOUD