Seif Mohamed
Riyadh
Summary
Strategic Operations Manager with solid expertise in streamlining processes and driving operational efficiency. Proven track record in optimizing resources, managing cross-functional teams, and implementing innovative solutions to improve productivity. Adept at fostering strong relationships with stakeholders and spearheading projects that align with organizational goals. Committed to delivering impactful results and enhancing overall business performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Americana
06.2022 - Current
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Led and managed administrative staff to maintain smooth daily operations
- Monitored health and safety measures for guaranteed compliance
- Translated senior management directives into actionable front-line policies and implemented changes with staff
- Streamlined processes to improve and optimize office operations
- Handled negotiations with outside vendors and service agencies to meet group needs
- Organized financial and operational data to help with yearly budgeting and planning
- Coordinated hiring, recruitment, and training strategies to build a successful administrative team
- Investigated issues affecting group operations, prepared reports and helped correct problems
- Established clear budgets and cost control strategies to meet objectives
- Developed organizational policies for administrative oversight and internal controls
- Designed and implemented training to further develop staff based on business goals
- Oversaw facility maintenance and allocated needed resources to meet standards
- Planned revenue generation strategies designed for growth
- Analyzed and resolved complex resource management issues for optimized scheduling
- Represented organizations at seminars, conferences, and business events
- Drafted procedural statements and guidelines for company-wide use
- Created classification systems to manage archives
Pizza Hut Operations Area Manager
Kuwait Food Company, Americana
02.2016 - 05.2022
- Responsible for all operational activities across the restaurant
- Own the relationship with the BU Lead, providing cyclical and ad-hoc management reports which are required to communicate key financial results, sales, quality, marketing, training, and development plans to Country Operations Manager
- Develop the Annual Operating Plan of the area to increase revenue in the different segments and maximize business opportunities
- Define Restaurant Operations strategy and align organizational execution toward the achievement of business goals
- Direct the home delivery strategies to increase the volume of sales through this vital channel
- Implement and achieve business strategies, budgets, and other key performance deliverables
- Review business performance every quarter with the team and steer action plans to keep the business on track with positive achievements
- Maintain annual budgets by implementing a system to oversee the financial performance of the business/expenditure and keep the balance sheet healthy
- Evaluate resource requirements and mobilize all the necessary resources including staffing, equipment, assets, inventory, materials, tools
- Work closely with all stakeholders and take timely actions to deliver targeted performance, consistently conducting performance review meetings with direct reports and frequently providing support for areas of improvement
- Developed strong teams by skillfully recruiting, orienting, and training loyal, hard-working employees
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale
- Optimized sales methods to best engage, acquire, and retain customers
- Upskilled staff through targeted training opportunities, enhancing team capabilities
- Oversaw planning and execution of targeted sales and marketing strategies
- Analyzed sales reports to identify trends and update strategies
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
- Resolved conflicts promptly to promote positive environments for customers
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance
- Planned and managed resources and budget to support and deliver objectives
- Established budgets for program activities and controlled expenditures to meet targets
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
- Conducted audits and risk assessments to achieve regulatory compliance
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities
- Defined business strategies and roadmaps to drive performance across sales, promotions, and marketing departments
- Developed marketing plans to support department strategies
- Customized promotional strategies to meet the needs of different clients, products, and services
- Supported front-line sales teams with well-coordinated administrative operations
- Brought in exceptional candidates to boost team productivity and operational efficiency
- Used multi-source data to determine sales and delivery terms for products and services
- Organized special sales at specific times to drive customer engagement and move high volumes of products
- Conducted regular market assessments to stay current on trends and maintain readiness for changes
- Developed pricing structures based on historical and current trends, competitor activities, and supply chain data
- Generated ideas and concepts for paid ad content, monitoring spending against performance for continued profit improvements
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI
- Developed strong teams by skillfully recruiting, orienting, and training loyal, hard-working employees
- Managed a team of 1000 staff, driving performance with motivational strategies to exceed sales targets
- Optimized sales methods to best engage, acquire, and retain customers
- Established budgets for program activities and controlled expenditures to meet targets
- Created and implemented best practice policies and processes to aid operational performance
- Expanded client bases by 12%, building lasting relationships to grow profit
- Customized promotional strategies to meet the needs of different clients, products, and services
- Organized special sales at specific times to drive customer engagement and move high volumes of products
- Developed pricing structures based on historical and current trends, competitor activities, and supply chain data
- Allocated teams, materials, and calendar space for individual projects
- Generated ideas and concepts for paid ad content, monitoring spending against performance for continued profit improvements
- Grew annual revenue by 22% with a targeted sales and marketing strategy
Pizza Hut Restaurant Manager
Kuwait Food Company, Americana
03.2013 - 02.2016
- Escalate and drove business sales and profit and achieved target margin through operational excellence, strategic approach, promotions, and local marketing events
- Fully responsible for PNL of store
- Managing, Assessing, and making improvements in running the restaurant's daily operations to ensure and oversee restaurant is running with high standards and operational excellence in terms of 100% food safety standard compliance, brand and local standards
- Create a restaurant Business Plan and meet the financial goals of the restaurant
- Ensure the restaurant runs efficiently by driving results in 4 areas of business: Customer, Sales & Profit, People, and Internal Processes
- Provide complete restaurant orientation, identify training needs, train every member of the restaurant to qualify to perform assigned tasks, verify training schedules taking place, continuously develop each member of the restaurant team, prepare effective restaurant bench plan, coach & support team, conduct performance appraisals & development discussion
- Overseeing stock levels and ensuring complete restaurant supplies, Handling administration and paperwork, preparing and presenting staff and sales reports preparing work schedules, and ensuring proper deployment and high productivity to control Labor Cost
Pizza Hut Assistant Restaurant Manager
Kuwait Food Company
11.2009 - 11.2010
- Resolved complaints calmly and professionally to achieve positive customer outcomes
- Monitored and maintained stock levels for maximized efficiency and minimized waste
- Ensured high-performance standards through regular staff training
- Organized special events and functions, including receptions, parties, and corporate lunches
- Quickly identified problem situations, skillfully resolving incidents to maintain the satisfaction of involved parties
- Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes
- Built loyal customer base by creating welcoming environment with top-quality service
- Completed accurate end-of-day financial routines for cash and card transactions
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Delivered in-depth training to customer-facing staff, promoting strong service performance
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment, and supplies
- Prepared routes to achieve stable coverage while minimizing payroll costs
- Led by example in providing customers with attentive, professional restaurant service
- Created team-building initiatives to encourage upselling and meet revenue targets
- Aided manager in sales growth strategies
- Interacted positively with customers, effectively promoting restaurant facilities and services
- Encouraged feedback from restaurant customers, using insights to implement positive process changes
- Analyzed operations to improve restaurant efficiency and service levels
- Developed menus with strict cost controls to maximize restaurant profits
- Optimized customer experience by implementing exemplary service standards
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
- Liaised with kitchen teams to develop innovative, seasonal menus for maximized customer appeal
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements
- Spearheaded regular maintenance and repair operations to keep the building and equipment in peak condition
- Achieved financial goals through rigorous restaurant budgeting and forecasting
Education
Bachelor of Science - HOTEL & RESTAURANT MANAGEMENT
Faculty of Tourism and Hotels
05.2009
Skills
- Business development and planning
- Sales strategies
- Mentoring and coaching
- Operations coordination
- Key Performance Indicator monitoring
- Controlling costs
- Leadership skills
- Financial reporting
- Strategic planning
- Digital Marketing
- Operational support
- Customer relationship building
- Competitor analysis
- Supply chain management
Accomplishments
- Open 100 Pizza Hut stores in 24 Months at KSA market
- CEO Award of Ownership mindset 2022
- Yum Brand builder award 2023
- Developed 8 Restaurant Manager to Area Manager position
Additional Information
- Relaunch Pizza Hut brand at KSA market, open 100 Profitable stores in 24 Months.
- Turnaround in two Different areas results at UAE Market
- Develop 8 RGMs to Area coach Position.
- Hire Over 250 Talented Management in 2 Years to lead brand expansion at KSA market.
- Micromanaging Brand P&L to generate more than double digits profit.
- Localize over 60% of Ingredients to optimize Food cost by 3 %.
Languages
English
Proficient
C2
Certification
- Corporate Financial Statement Analysis
- Digital Marketing Foundations
- Project Management Skills for Leaders
- How to Set Goals When Everything Feels Like a Priority
- Managing Your Emotions at Work
- Leading with a Growth Mindset
- Oracle Fusion - ERP - Crunchtime - Aloha - Power Bi
Timeline
Operations Manager
Americana
06.2022 - Current
Pizza Hut Operations Area Manager
Kuwait Food Company, Americana
02.2016 - 05.2022
Pizza Hut Restaurant Manager
Kuwait Food Company, Americana
03.2013 - 02.2016
Pizza Hut Assistant Restaurant Manager
Kuwait Food Company
11.2009 - 11.2010
- Corporate Financial Statement Analysis
- Digital Marketing Foundations
- Project Management Skills for Leaders
- How to Set Goals When Everything Feels Like a Priority
- Managing Your Emotions at Work
- Leading with a Growth Mindset
- Oracle Fusion - ERP - Crunchtime - Aloha - Power Bi
Bachelor of Science - HOTEL & RESTAURANT MANAGEMENT
Faculty of Tourism and Hotels
Similar Profiles
MONIR HOSSAINMONIR HOSSAIN
Restaurant General Manager at AmericanaRestaurant General Manager at Americana
Josephine BartonJosephine Barton
Hostess at AmericanaHostess at Americana
Wesam HayajnehWesam Hayajneh
Supervisor at AmericanaSupervisor at Americana