Atlassian solutions expert with 9+ years of experience implementing enterprise workflow automation specializing in enterprise workflow automation, ITSM implementations, and digital transformations. My technical expertise spans JIRA/Confluence administration, ScriptRunner automation, and REST API integrations, while my consulting approach focuses on business process optimization, requirements analysis, and change management. As a native Arabic speaker with professional English fluency, I've successfully delivered solutions for major organizations in KSA and UAE markets, aligning Atlassian tools with SDLC processes and ITIL frameworks to drive operational efficiency. Certified in JIRA Administration (ACP-610/620) and Software Development Technical Delivery Accreditation, I bridge the gap between technical teams and business stakeholders to deliver measurable results.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Atlassian Consultant
Riyad Bank
06.2023 - Current
Currently working as Jira Architect.
Advice, implementation, training, and support for several projects around Atlassian tools
Participate in project framing and defining needs based on a comprehensive study of the current situation
Coordination between various stakeholders on the client side and the project implementation team
Support for users and the operations team
Senior Atlassian Consultant
Spectrum Groupe
01.2020 - Current
Led the implementation of Atlassian solutions for top-tier clients, including the French Football Federation, SNCF FRET, Abu Dhabi Ports, SAHAB, ACTED, Geidea and MISK Foundation.
Delivered ITSM and PMO solutions using Jira Software, Jira Service Management, and Confluence.
Automated workflows and developed custom scripts using ScriptRunner and Jira REST APIs.
Integrated Atlassian tools with systems like Oracle BI, EasyBI, and SOAR.
Configuring issue types, issue type screens, custom fields, and permissions for the Jira projects.
Responding to incoming requests and inquiries for new tools and workflow procedures.
Intranet Consultant - Java Developer
Spectrum Groupe
02.2016 - 12.2019
Led implementation of intranet solutions for clinets including: UEMOA – Burkina Faso, CDC Habitat – France, UNAFCTC – France, FUAJ – France, Orleans Town hall – France
Providing and setting up the intrabet based on Jalios Platform
Animate Requirement Gathering Sessions
Specific Java development
Creation of Portals / Portlets for different pages
Customer Support
Development of display templates and configuration of portals & portlets
Education
Bachelor of Science - Software Engineer
National Institute of Applied Sciences And Technology (INSAT)
Tunis - Tunisia
04.2001 - 07.2016
Skills
Business process analysis & optimization
Certification
Atlassian JIRA Project Administrator certified, ACP-610 - December 2023
Timeline
Senior Atlassian Consultant
Riyad Bank
06.2023 - Current
Senior Atlassian Consultant
Spectrum Groupe
01.2020 - Current
Intranet Consultant - Java Developer
Spectrum Groupe
02.2016 - 12.2019
Bachelor of Science - Software Engineer
National Institute of Applied Sciences And Technology (INSAT)