SELIM Mohamed

- I am a Hotel Manager I an experienced professional responsible for overseeing the daily operations of a hotel.

- ensuring efficient management and providing strategic direction supervise staff manage budgets and implement marketing strategies.

- handle customer interactions and maintain compliance with laws and guidelines also Supervise work at all levels (Receptionists, kitchen staff, Housekeeping staff, office employees etc.) and set clear objectives.

- Plan activities and allocate responsibilities to achieve the most efficient operating model.

- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.

- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.

- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.

- Deal with maintenance issues, shortages in staff or equipment, renovations etc.

Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
• Provided services efficiently and with high level of accuracy.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Increased customer service ratings through personable service.

• Coached employees through day-to-day work and complex problems.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Prepared agendas and took notes at meetings to archive proceedings.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Developed procedures to establish accurate and organized check-in and check-out processes.

• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Created nightly shift task lists to assign duties to each employee.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Conducted nightly inventory management procedures to track sales and stock levels.
• Maintained accurate delivery, sales and inventory records for good stock management.
• Resolved customer complaints promptly and professionally to maintain satisfaction.

• Monitored customer service trends and provided insights to management team for further improvement.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Delivered performance reviews, recommending additional training or advancements.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained confidentiality of information regarding clients and company.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained visitor log for entering and leaving facility for security purposes.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Organized, maintained and updated information in computer databases.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.