Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
References
Awards
References
Timeline
Generic
Selina Al-Mulqi

Selina Al-Mulqi

Riyadh,Jordan

Summary

Accomplished professional with expertise in project management, client communication, and risk management. Demonstrates strong capabilities in budget management, team leadership, and quality assurance. Proven track record in stakeholder coordination and financial analysis, complemented by skills in content development and process improvement. Adept at training and development with a focus on emotional intelligence to enhance team performance. Committed to driving organizational success through strategic planning and effective execution of initiatives.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Event Management PMO

The Happiness Factory
Riyadh, KSA
10.2024 - 09.2025
  • Led Event Project Management: Oversaw end-to-end planning, coordination, and execution of large-scale events, ensuring alignment with strategic objectives and timelines.
  • Strategic Planning: Developed comprehensive project plans, event roadmaps, and critical path schedules, integrating key milestones and deliverables.
  • Cross-Functional Team Leadership: Managed teams including creative, logistics, operations, finance, and vendors to ensure seamless event delivery.
  • Performance Monitoring: Tracked project performance using KPIs, dashboards, and reports to identify risks and ensure quality standards.
  • Stakeholder Coordination: Collaborated with stakeholders, sponsors, and government entities to secure permits, approvals, and ensure event alignment.
  • Budget Oversight: Managed event budgets, controlled costs, and ensured financial efficiency by monitoring expenditures and optimizing resources.
  • Risk Mitigation: Implemented risk management plans to anticipate challenges and develop contingency strategies.
  • Logistics Management: Supervised logistics including venue selection, vendor management, security coordination, catering, and on-site operations.
  • Compliance Assurance: Ensured adherence to health, safety, and environmental regulations during all event phases.
  • Reporting & Evaluation: Prepared executive reports, post-event evaluations, and lessons-learned documentation to improve future projects.
  • Communication Management: Maintained transparent communication between internal teams and external partners.
  • Contract Negotiation: Led contract negotiations with vendors and service providers to secure favorable terms and high-quality service.
  • Creative Development Support: Contributed to the development of creative concepts, experience designs, and content strategies.
  • Innovation & Tools: Introduced new tools, technologies, and best practices to enhance experiences and operational efficiency.
  • Governance Facilitation: Oversaw project governance including change requests, approvals, and decision-making frameworks.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Project Manager

ACY Securities
Amman, Jordan
02.2024 - 08.2025
  • Maintained regular communication with clients to update on progress. Addressed client concerns and ensured project satisfaction.
  • Expedited issue resolution to minimize delays in project timelines.
  • Developed clear brand voices to improve marketing image and reputation.
  • Implemented organizational policies for smooth service delivery.
  • Integrated new technologies into existing systems for improved functionality.
  • Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
  • Managed budgets diligently, controlled unnecessary expenditure on projects.
  • Identified risks, implemented mitigation strategies for secure project outcomes.
  • Updated databases with current client, contract and service agreements.
  • Monitored consumer appetites to market products in line with demand.
  • Devised annual business plans to grow reach and profit.
  • Explained sales and payment terms to parties in transactions.

Project Delivery Manager

Saudi Tourism Authority
Riyadh, Saudi Arabia
05.2023 - 11.2023
  • Project Delivery Oversight: Oversaw the delivery of multiple tourism projects, ensuring timely completion. Coordinated with teams to achieve project milestones.
  • Stakeholder Coordination: Managed relationships with stakeholders, ensuring their needs and expectations were met. Facilitated regular project meetings.
  • Quality Assurance: Ensured all project deliverables met high-quality standards. Implemented quality control processes and conducted reviews.
  • Resource Management: Allocated resources effectively to meet project requirements. Monitored resource usage and adjusted plans as needed.
  • Reporting and Documentation: Prepared detailed reports on project progress and performance. Documented key project milestones and outcomes.
  • Represented organizations at seminars, conferences and business events.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Project Manager, Content Writing & Financial Advisory (Freelancer)

Masrafji
Amman, Jordan
07.2022 - 04.2023
  • Project Management: Directed various projects from inception to completion. Ensured projects were delivered on time and within scope.
  • Content Development: Created and edited content for various platforms. Ensured content aligned with company objectives and branding.
  • Financial Advisory: Provided financial advice to clients, helping them make informed decisions. Conducted financial analyses and prepared recommendations.
  • Client Interaction: Engaged with clients to understand their needs and objectives. Delivered tailored solutions and maintained ongoing communication.

Senior Credit Review Officer (Retail & SME’s) + IT Project Officer

Bank of Jordan
Amman, Jordan
01.2019 - 04.2022
  • Credit Review Management: Conducted thorough reviews of credit applications for retail and SME clients. Evaluated creditworthiness and risk factors.
  • IT Project Coordination: Managed IT projects, ensuring alignment with business goals. Coordinated with IT teams to implement technology solutions.
  • Risk Assessment: Assessed financial risks associated with credit approvals. Developed strategies to mitigate identified risks.
  • Policy Enforcement: Ensured compliance with internal credit policies and regulatory requirements. Updated policies as needed based on review findings.
  • Reporting and Analysis: Prepared detailed reports on credit portfolio performance. Analyzed trends and provided insights for decision-making.

Senior Quality Assurance Officer

Housing Bank For Trade And Finance
Amman, Jordan
10.2016 - 12.2018
  • Quality Assurance Oversight: Developed and implemented quality assurance processes. Monitored compliance and ensured high standards of service delivery.
  • Process Improvement: Identified areas for process improvement and developed solutions. Enhanced operational efficiency and effectiveness.
  • Audit and Inspection: Conducted regular audits and inspections to ensure adherence to quality standards. Documented findings and recommended improvements.
  • Training and Development: Provided training to staff on quality standards and procedures. Supported development initiatives to improve team performance.
  • Reporting and Documentation: Prepared comprehensive reports on quality metrics and performance. Maintained accurate documentation for reference and audits.

Credit Point Verifier Officer

Safwa Islamic Bank
Amman, Jordan
02.2015 - 10.2016
  • Credit Verification: Verified credit points and assessments for loan approvals. Ensured accuracy and compliance with banking regulations.
  • Data Analysis: Analyzed credit data to assess risk and determine creditworthiness. Provided recommendations based on data findings.
  • Client Assessment: Assessed client credit applications and financial history. Ensured all necessary documentation was complete and accurate.
  • Risk Management: Identified potential risks in credit applications. Developed strategies to mitigate risks and protect the bank’s interests.
  • Reporting and Documentation: Prepared detailed reports on credit verification outcomes. Documented all findings and maintained records for future reference.

Office Manager

Go Telecom
Riyadh, Saudi Arabia
01.2010 - 12.2012
  • Office Administration: Managed daily office operations, including scheduling and correspondence. Ensured efficient office workflows and procedures.
  • Staff Supervision: Supervised office staff and provided guidance. Coordinated tasks and handled personnel issues as they arose.
  • Inventory Management: Oversaw office inventory and supplies. Managed procurement and maintained stock levels to support office functions.
  • Client Interaction: Served as the primary point of contact for clients. Addressed inquiries and ensured a high level of customer service.
  • Event Coordination: Organized and coordinated office events and meetings.

Education

Bachelor's - Business Administration (System Track)

Arab Open University (AOU)
01.2010 - 01.2014

Skills

  • Project Management
  • Client Communication
  • Risk Management
  • Budget Management
  • Team Leadership
  • Quality Assurance
  • Stakeholder Coordination
  • Financial Analysis
  • Content Development
  • Process Improvement
  • Training and Development
  • Emotional Intelligence


Websites

Certification

  • Intermediate and Advanced Excel | Excel 4 Us | 2023
  • Skills Gained: Gained proficiency in complex Excel functions, including data analysis, pivot tables, and macros for advanced spreadsheet management. Developed efficient workflow techniques for handling large datasets.
  • Communication Skills Program | 180 Degrees for Empowering People | 2023
  • Skills Gained: Improved verbal and non-verbal communication skills essential for team collaboration and leadership. Learned strategies to enhance interpersonal interactions and professional relationships.
  • Project Management Professional - PMP | PMI and PPM Bootcamp from Case In Point | 2022
  • Skills Gained: Acquired expertise in project planning, execution, and monitoring using PMI methodologies. Developed skills in risk management, budget handling, and stakeholder communication for successful project completion.
  • Advanced Financial Analysis | Global Academy of Finance and Management (GAFM) | 2020
  • Skills Gained: Mastered advanced financial modeling and forecasting techniques. Enhanced ability to interpret financial statements and perform in-depth ratio analysis for better financial decision-making.
  • Emotional Intelligence Program | Institute of Banking Studies | 2017
  • Skills Gained: Developed emotional awareness and self-regulation skills critical for conflict resolution and leadership. Learned techniques for empathy and building stronger team dynamics.
  • Effective Communication Skills Program | Institute of Banking Studies | 2016
  • Skills Gained: Enhanced communication strategies for better teamwork and conflict management. Strengthened ability to convey ideas clearly and effectively in professional settings.

Languages

Arabic: Mother Tongue
English: Fluent

References

Available upon request

Awards

Project Leadership Excellence: Demonstrated exceptional leadership by steering multiple complex projects to successful completion. Fostered collaboration among teams and stakeholders., Client Satisfaction Improvement: Consistently enhanced client satisfaction through effective communication and project management. Addressed concerns promptly to exceed client expectations., Risk Mitigation Success: Implemented robust risk management strategies, resulting in successful mitigation of potential project risks. Maintained project stability and performance., Operational Efficiency Gains: Streamlined processes and improved operational efficiency across multiple projects. Achieved effective resource allocation and cost management., High-Quality Deliverables: Ensured the delivery of high-quality outputs by enforcing strict quality standards and implementing comprehensive quality control measures.

References

References available upon request.

Timeline

Event Management PMO

The Happiness Factory
10.2024 - 09.2025

Project Manager

ACY Securities
02.2024 - 08.2025

Project Delivery Manager

Saudi Tourism Authority
05.2023 - 11.2023

Project Manager, Content Writing & Financial Advisory (Freelancer)

Masrafji
07.2022 - 04.2023

Senior Credit Review Officer (Retail & SME’s) + IT Project Officer

Bank of Jordan
01.2019 - 04.2022

Senior Quality Assurance Officer

Housing Bank For Trade And Finance
10.2016 - 12.2018

Credit Point Verifier Officer

Safwa Islamic Bank
02.2015 - 10.2016

Bachelor's - Business Administration (System Track)

Arab Open University (AOU)
01.2010 - 01.2014

Office Manager

Go Telecom
01.2010 - 12.2012

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Selina Al-Mulqi