Master of Arts (MA) - Human Resource Management, Culture & Change Management
University of Westminster
London
Chanel Serville
Summary
Seasoned and results-oriented Executive Support Specialist with vast experience in serving senior and C-level executives across the financial services and energy sectors having worked in the U.S.A., United Kingdom & the Middle East. Recognised for sharp wit and diplomacy in quickly resolving sensitive administrative and staffing issues, managing complex diary scheduling, event planning, and ad hoc projects. Revered as a highly organised and meticulous professional who can effectively multi-task and leverage strong communication skills alongside a proactive mindset to work autonomously in a fast-paced corporate environment.
Skills
- MS Office Suite, MS SharePoint, Windows, Ariba Buyer Spend Management, Concur
- Expense Reporting, SAP
- Diary Management
- Audio/video conferencing: Zoom, Microsoft Teams, WebEx, Skype etc
- Executive travel management
- Event planning
- Human Resources
- Interviewing
- Recruitment
- Training & Development
- Strong communication
- Confidentiality and discretion
- Problem solving
Certification
CIPD - Level 5: Associate Diploma in People Management
Education
Bachelor of Business Administration (BA) - International Business Management
Pace University
New YorkWork History
Executive PA/Divsion Coordinator
Saudi Aramco
Dhahran, Saudi Arabia
04.2018 - Current
- Provide exclusive support to the Vice President in the day-to-day running of the Energy & Economic Insights Division which is responsible for 4 independent departments within the Strategy & Market Analysis Group
- Work closely with the internal government affairs team who rely on the department to provide critical and time sensitive data and recommendations daily to the Saudi Arabian Ministry of Energy And Mineral Resources
- Project Manager for a Global Carbon Price Outlook study commissioned for use by senior management in decision making
- Manage and process all aspects of leave administration – employee vacation, sick-days, secondments, unauthorized leave without pay, retirement and resignations
- Responsible for various HR functions within the department including but not limited to processing employee promotions, annual merit/salary increases, changes to employee/family status
Executive PA
Bank of America Merrill Lynch International
London, United Kingdom
09.2009 - 03.2018
- Provided high level executive support to the Global Head of Equity Capital Markets (ECM), the Chairman of International ECM and the Head of ECM Germany, Austria and Switzerland and Head of ECM Russia and Eastern Europe: extensive diary management, client event coordination, overseas & domestic travel coordination, expense reimbursement and scheduling of internal & external client meetings
- Assisted line manager in recruitment process for floating temporary administrative staff for the company by interviewing and shortlisting candidates based on specific business needs
- Supervised, trained and provided guidance to temporary staff with the authority to review work/performance and provide feedback where necessary
Recruiting & Training Coordinator
A.T. Kearney
London, United Kingdom
08.2008 - 07.2009
- Successfully met senior & junior hiring targets by matching consultants against specific profiles across various industries including Petrochemicals, Oil & Gas, Healthcare & Pharmaceuticals, Government & Public Sector and Consumer & Retail by working closely with third party contracted executive search agencies
- Organised presentations, career fairs and corporate events at some of the UK’s top Universities and Business Schools
- Managed candidates through the entire recruitment process from screening CVs, inviting to interviews & assessment centres to making offers to successful candidates
- Selected, developed and delivered classroom and online training materials to meet program needs.
Executive PA
Merrill Lynch International
London, United Kingdom
01.2008 - 08.2008
- Responsible for supporting a team of investment bankers: extensive diary management, client event coordination, overseas & domestic travel and meeting planning
- Processed all employee travel and corporate expenditure for reimbursements
Insurance Operations Officer
Colonial Life Insurance Company
Port-of-Spain, Trinidad & Tobago
07.2006 - 12.2006
- Responsible for ensuring the smooth functioning of the Insurance Operations department which included Customer Service, Claims and the Billings & Collections Divisions
- Advised and assisted with the roll out of an employee performance measurement tool - Xmatic
- Performed an Internal Audit of the Insurance Operations Department with regards to the job functions and processes
- Monitored performance targets of the divisional managers
Sector Coordinator/Business Manager
United Bank of Switzerland
New York, USA
07.2004 - 12.2005
- Provided day-to-day business administrative support to senior bankers within the Strategic Solutions Group
- Helped train new support staff employees and temporary employees
- Processed travel & entertainment expense reimbursements and legal invoices ranging from USD$6,000- $650,000/month for payment
- Organised travel arrangements and reconciled all travel expenditures averaging USD$50,000/month
Executive Assistant
Merrill Lynch
New York, USA
03.2002 - 04.2004
- Provided administrative assistance to 12 senior bankers within the New Product Development Group
- Prepared & processed weekly travel & entertainment expense reports averaging USD$6,000
- Processed legal invoices for payment ranging from USD$500-$850,000/month
- Organised travel arrangements and reconciled all travel expenditures
Additional Information
- HONOURS AND AWARDS: , Pace University Dean’s list with honors Fall 2003 Resident Assistant in Pace University’s Dormitory 2000-2002 Pace University International Student Scholarship 1999-2002
Timeline
Executive PA/Divsion Coordinator
Saudi Aramco
04.2018 - Current
Executive PA
Bank of America Merrill Lynch International
09.2009 - 03.2018
Recruiting & Training Coordinator
A.T. Kearney
08.2008 - 07.2009
Executive PA
Merrill Lynch International
01.2008 - 08.2008
Insurance Operations Officer
Colonial Life Insurance Company
07.2006 - 12.2006
Sector Coordinator/Business Manager
United Bank of Switzerland
07.2004 - 12.2005
Executive Assistant
Merrill Lynch
03.2002 - 04.2004
Master of Arts (MA) - Human Resource Management, Culture & Change Management
University of Westminster
Bachelor of Business Administration (BA) - International Business Management
Pace University
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