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Mohamed Ali Mustafa
Mechanical Engineer
ABHA
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Adept individual with more than 6 years working as Manager for 3 Million SAR revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
3
3
Certificates
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Service Manager
ALBASSAMI AUTOMOBILE COMPANY
ABHA, SOUTH REGION
02.2020 - Current
- Oversaw daily service operations to maintain high levels of customer satisfaction.
- Coordinated team schedules to maintain efficient service delivery and resource allocation.
- Supported inventory management by tracking supplies and contributing to stock replenishment efforts.
- Engaged with customers to address inquiries and resolve complaints promptly and professionally.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Service Advisor
ALBASSAMI AUTOMOBILE COMPANY
ABHA, SOUTH REGION
03.2017 - 01.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with technicians to ensure accurate diagnosis and repair recommendations.
- Managed service appointments, optimizing scheduling for efficiency and customer satisfaction.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
BS - MECHANICAL ENGINEER
SUDAN UNIVERSITY FOR SCIENCE AND TECHNOLOGY
06.2006 - 12.2011
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff management
Documentation and reporting
Strategic planning
Performance evaluations
Business development
Key performance indicators
Reliable and responsible
Certification
MPA
Interests
Reading scientific literature
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
ALBASSAMI AUTOMOBILE COMPANY
02.2020 - Current
Service Advisor
ALBASSAMI AUTOMOBILE COMPANY
03.2017 - 01.2020
BS - MECHANICAL ENGINEER
SUDAN UNIVERSITY FOR SCIENCE AND TECHNOLOGY
06.2006 - 12.2011