SETHU SAGAR
RIYADH,Saudi Arabia
Summary
Experienced professional with a strong background in after-sales coordination and office administration, specialising in service order management and customer service. Demonstrates expertise in repair coordination, estimation and quotation, and boutique and HQ coordination, ensuring seamless operations within luxury retail environments. Proficient in spare parts management, documentation and reporting, complemented by exceptional skills in email communication and customer follow-up. Committed to enhancing operational efficiency and delivering superior customer experiences.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work history
After-Sales / Office Administration
Trafalgar Luxury Group Saudi
2023.06 - 2026.08
- Coordinate after-sales service requests for premium luxury brands and liaise with boutiques, customers, brand headquarters and service teams.
- Review service requirements and communicate diagnosis, repair recommendations, estimations, charges and expected service timelines.
- Create, monitor and follow up on service orders, job cards, quotations, invoices and repair documentation.
- Coordinate spare-parts requirements, availability, ordering and delivery follow-ups with relevant teams and brand service centers.
- Handle customer and boutique queries regarding repair status, warranty coverage, service requirements, charges and completion dates.
- Prepare professional email communication and maintain clear records of service cases, approvals, rejections and returned items.
- Coordinate movement of watches and other luxury products between boutiques, service operations and external/brand service centers.
Office Administrator
MDAccurate Global LLP
2019.01 - 2023.01
- Supported day-to-day office administration, documentation, communication and coordination activities.
- Maintained records and handled administrative follow-up to support smooth office operations.
Marketing Executive
Paramount Accounting Software
2017.01 - 2019.01
- Supported marketing activities, customer communication and business-development coordination.
Education
Bachelor of Business Administration - BBA
Rabindranath Tagore University (RNTU)
B.Tech - Engineering
CUSAT / Toc H Institute of Science and Technology
Skills
- After-sales coordination
- Office administration
- Service order management
- Customer service
- Repair coordination
- Estimation and quotation
- Boutique and HQ coordination
- Spare parts management
- Documentation and reporting
- Luxury retail operations
- Email communication
- Customer follow-up
Certification
- Medical Coding – Certified Professional Coder Apprentice training (2020-01 to 2020-04)
- ASP.NET and MySQL training (2016)
PROJECT & TECHNICAL EXPOSURE
Smart Zone Sensing System with Automatic Speed Control, Leukemia Detection Using Image Processing, Seminar on the use of NFC and Android technologies to enable a KNX-based smart home.
ADDITIONAL INFORMATION
The original CV's passport number, father's name, full residential address, declaration and leisure interests have been removed to keep the CV concise, ATS-friendly and aligned with current Saudi/GCC recruitment practice.
Languages
English
Upper intermediate
Timeline
After-Sales / Office Administration
Trafalgar Luxury Group Saudi
2023.06 - 2026.08
Office Administrator
MDAccurate Global LLP
2019.01 - 2023.01
Marketing Executive
Paramount Accounting Software
2017.01 - 2019.01
B.Tech - Engineering
CUSAT / Toc H Institute of Science and Technology
Bachelor of Business Administration - BBA
Rabindranath Tagore University (RNTU)