SEVEN HUANG
Klemzig
Summary
Adaptable and detail-oriented professional with over 5 years of experience excelling in customer service, data analysis, and organizational efficiency. Proven ability to handle high-volume tasks, maintain accuracy, and collaborate effectively to achieve objectives. Strongly motivated to transition into a student support officer role, with a proactive learning mindset and proven ability to adapt to new systems and environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Consultant
COTY LUXURY AUSTRALIA
10.2023 - Current
- Represent and promote globally recognized luxury fragrance brands, including GUCCI, Tiffany & Co., Marc Jacobs, Burberry, and Chloe, within high-profile retail environments such as Myer, David Jones, and Sephora.
- Proven experience in enrolments and engagement by exceeding customer service expectations and maintaining high levels of client satisfaction.
- Exceptional communication and interpersonal skills, engaging with customer various channels to foster strong relationships.
- Deliver exceptional customer service by providing personalized product recommendations, ensuring a high-quality shopping experience, and consistently meeting or exceeding sales targets.
- Facilitate effective communication between the COTY team and retail partners, ensuring seamless coordination of promotional events and product launches.
Retail Consultant
Chemist Warehouse
10.2022 - Current
- Deliver excellent customer support across multiple communication channels, demonstrating strong problem-solving and interpersonal skills to enhance satisfaction.
- Customer-centric mindset with a genuine passion for delivering exceptional service to clients and creating positive enrolment experiences.
- Adaptability and resilience by effectively handling changing priorities and resolving challenges calmly and professionally.
- Utilize organizational tools to assist with inquiries, ensuring timely and accurate information delivery.
- Maintain precise records, supporting operational efficiency and enabling data-driven decision-making.
- Collaborate effectively with colleagues to coordinate daily tasks and maintain seamless communication.
E-commerce Specialist
Taobao Store (Self-operated)
01.2015 - 12.2018
- Managed customer service and communication, ensuring prompt resolution of inquiries and complaints.
- Strong organisational and time-management abilities, managing multiple enrolments, deadlines, and student records with precision and efficiency.
- Proven analytical and problem-solving skills, leveraging data to improve processes and outcomes.
- Tech savviness demonstrated by effectively using CRM tools, managing e-commerce platforms, and quickly mastering new systems.
- A good working knowledge of recordkeeping and file management practices, ensuring smooth daily operations.
- Coordinated logistics and inventory, demonstrating strong organizational skills and attention to detail.
Education
Diploma’s Degree - Business Leadership
Frontier Education
Adelaide, SA03-2022
Diploma’s Degree - Hotel Management
Anhui Vocational & Technology College
Anhui, CHN07-2011
Skills
- Customer Service Excellence
- Recordkeeping and File Management
- Communication and Collaboration
- Time Management and Multitasking
- Adaptability and Learning Agility
- Technical Proficiency
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Certification
- Children Check
- Responding to Risks of Harm, Abuse, and Neglect (RRHAN-EC) Certificate
- First Aid Certification
Accomplishments
- Consistently exceeded monthly sales targets by 15-30%, demonstrating strong goal-setting and customer engagement abilities.
- Maintained 100% accuracy in sales and inventory records, showcasing attention to detail and data-driven decision-making.
Timeline
Retail Consultant
COTY LUXURY AUSTRALIA
10.2023 - Current
Retail Consultant
Chemist Warehouse
10.2022 - Current
E-commerce Specialist
Taobao Store (Self-operated)
01.2015 - 12.2018
- Children Check
- Responding to Risks of Harm, Abuse, and Neglect (RRHAN-EC) Certificate
- First Aid Certification
Diploma’s Degree - Business Leadership
Frontier Education
Diploma’s Degree - Hotel Management
Anhui Vocational & Technology College
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