FATIMA HASSAN BAQIES
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in client relationship management and strategic account development. Demonstrates mastery in CRM systems, business development, and international client relationship management. Proven track record in enhancing client satisfaction through effective communication, empathy, and a results-focused approach. Skilled in market research, opportunity identification, and compliance awareness to drive business growth. Committed to leveraging networking capabilities and persuasive speaking to foster long-term commercial relationships. Career goal: To continue advancing in strategic account management roles while contributing to organisational success through innovative client retention strategies.
Overview
5
5
years of professional experience
Work history
Client Relationship Manager
ZAPS Group
2025.03 - 2026.02
- Manage strategic merchant relationships aligned with Mastercard campaigns for banking clients such as SNB and FAB.
- Design, propose, and execute tactical, seasonal, and long-term campaigns to maximize customer engagement and card spend.
- Structure and negotiate co-funded campaigns between merchants and banking partners.
- Prepare detailed offer constructs, commercial models, and co-funded contractual agreements.
- Lead and oversee the merchant onboarding team across the Western Province.
- Ensure merchants meet client requirements and campaign eligibility standards.
- Actively contribute to CEO-led strategic initiatives including the Dining Project.
- Track campaign performance metrics and prepare stakeholder reporting.
Facilities Administration
TAWAL Company
2021.10 - 2026.02
- Support Facilities Manager in operational planning and office administration.
- Ensure strict adherence to office compliance and process standards.
- Prepare monthly payroll documentation and support financial administration tasks.
- Coordinate internal meetings and produce formal minutes and action plans.
- Maintain confidentiality and professional interaction with staff and clients.
Social Media Specialist
Finexpertize Company
2020.10 - 2021.10
- Managed digital marketing strategies and multi-platform social media campaigns.
- Analyzed campaign metrics to improve engagement and performance outcomes.
- Acquired new clients and supported business development efforts.
- Organized client meetings and maintained professional follow-ups.
Education
Bachelor - Kindergarten
Prince Norah University
RiyadhSkills
- Networking capabilities
- Client satisfaction management
- Feedback processing
- Client support
- Client meeting management
- International client relationship management
- PR assistance
- Client portfolio development
- Process improvement techniques
- Opportunity identification
- Strategic account development
- Market trends expertise
- Key account management
- Account risk management
- Client portfolio management
- Project leadership
- Proposal presentations
- Customer Service
- Team Leadership
- Account management
LANGUAGES
Arabic – Fluent
English – Fluent
VOLUNTEERING & COMMUNITY ENGAGEMENT
Sanad Children Cancer Association, Collaborated with Sanad Children Cancer Association to organize engagement sessions for children undergoing treatment, promoting emotional well-being and positivity.
CORE COMPETENCIES
- Merchant Relationship Management & Retention
- Banking Campaign Strategy (Short-Term, Tactical & Long-Term)
- Co-Funded Campaign Structuring & Financial Modeling
- Offer Construct Development & Contract Preparation
- Mastercard & Banking Client Coordination
- Merchant Onboarding & Eligibility Assessment
- Executive Reporting & CEO-Level Project Support
- Team Leadership – Western Province Merchant Team
- Stakeholder Engagement & Cross-Functional Collaboration
- Operational Administration & Process Compliance
Timeline
Client Relationship Manager
ZAPS Group
2025.03 - 2026.02
Facilities Administration
TAWAL Company
2021.10 - 2026.02
Social Media Specialist
Finexpertize Company
2020.10 - 2021.10
Bachelor - Kindergarten
Prince Norah University