Saudagar Shabazur Rahman
Riyadh,01
Summary
Dynamic Logistics Team Leader with a proven track record at Chalhoub Group, enhancing on-time delivery rates and customer satisfaction. Expert in warehouse management and shipping coordination, I excel in teamwork and problem-solving, driving operational improvements and cost savings. Achieved significant project successes through strategic planning and cross-functional team leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Logistics Team Leader
Chalhoub Group
08.2023 - Current
- Increased on-time delivery rates by closely monitoring schedules and proactively addressing potential delays or bottlenecks in the process.
- Negotiated favorable contract terms with third-party logistics providers, leveraging market knowledge and competitive analysis to secure cost savings and service enhancements.
- Enhanced customer satisfaction with timely order processing, shipment tracking, and communication updates.
- Managed budgets effectively while prioritizing resources allocation based on operational needs assessment results.
- Coordinated cross-functional teams to successfully execute large-scale projects within deadlines and budget constraints.
- Maintained accurate records of all logistics-related documents such as invoices, purchase orders, packing lists, shipping labels for easy retrieval during audits or dispute resolution processes.
- Studied data to identify trends and patterns in transportation activity.
- Increased customer satisfaction by promptly addressing concerns and providing solutions for their logistics needs.
- Designed warehouse layouts that maximized space utilization while facilitating efficient material handling processes throughout storage and distribution stages.
- Reduced order fulfillment times through effective team coordination and optimized warehouse operations.
- Supervised logistics functions and operations.
- Managed functional areas of logistics.
- Provided support to commander and executive staff members.
- Updated and maintained databases to track shipments and inventory.
E-Commerce Coordinator
Chalhoub Group (Levelshoes)
05.2022 - 08.2023
- Implemented effective social media strategies to promote brand awareness and drive traffic to the e-commerce platform.
- Added, updated and removed product from e-commerce systems.
- Managed affiliate marketing partnerships to drive incremental revenue through strategic collaborations with relevant influencers or websites.
- Maintained accurate product information by diligently updating database records in a timely manner.
- Created visually appealing landing pages that showcased featured products, increasing click-through rates and time spent on site.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
- Managed inventory levels, ensuring optimal stock availability for high demand items.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Conducted regular competitor analyses to stay informed on industry trends and adjust pricing strategies accordingly.
- Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
Logistics Distribution Lead
Chalhoub Group
11.2013 - 05.2021
- Established effective communication channels between warehouse staff, drivers, and management for seamless operations.
- Improved customer satisfaction by expediting order fulfillment processes and addressing delivery issues proactively.
- Streamlined distribution processes by implementing efficient routing and scheduling systems.
- Supported organizational growth by developing new distribution strategies in response to shifting market demands.
- Collaborated closely with transportation providers, ensuring timely deliveries and minimizing transit delays.
- Consistently met or exceeded performance metrics for on-time delivery rates and order accuracy through strategic planning efforts.
- Fostered a positive work environment that promoted teamwork, accountability, and continuous improvement among the logistics team members.
- Maintained workflow at consistent pace balancing acceptable levels of movement safety and performance.
Education
Bachelor of Arts - Art History
Maulana Azad National Urdu University
Hyderabad - IndiaHigh School Diploma -
Urdu Residential Boys High School
Kurnool, IndiaSkills
- Warehouse management
- Shipping coordination
- Route optimization
- Transportation management
- Teamwork
- Flexibility
- Customer service
- Problem-solving
- Time management
- Self motivation
- Data entry
- Reporting skills
- Warehouse management systems
Certification
- Certified Green Belt, Anexas Eupore - Riyadh
- Certified DCA & DTP, NCPUL - India
- Certified Fire Fighting, Business leadership Training Company - Riyadh
Languages
Urdu, Telugu
Native language
English
Advanced
C1
Arabic
Upper intermediate
B2
Timeline
Logistics Team Leader
Chalhoub Group
08.2023 - Current
E-Commerce Coordinator
Chalhoub Group (Levelshoes)
05.2022 - 08.2023
Logistics Distribution Lead
Chalhoub Group
11.2013 - 05.2021
- Certified Green Belt, Anexas Eupore - Riyadh
- Certified DCA & DTP, NCPUL - India
- Certified Fire Fighting, Business leadership Training Company - Riyadh
Bachelor of Arts - Art History
Maulana Azad National Urdu University
High School Diploma -
Urdu Residential Boys High School
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