Mohammad Shabbir
Patna,India
Summary
Working in Housekeeping/Facilities Department with a high-level service & Efforts, Total 12 Years experience in the Hotel/hospitality/Health Care/Facility Management industry, looking to progress in a professional Housekeeping Environment with more responsibility. I Enjoy working in a busy and Challenging environment and have great teamwork skills. I am Friendly, Approachable, & Put a 100% into my professional and personal life always working with a passion to give best and satisfaction in service.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Housekeeping Manager
EFS Saudi EMCOR Company
Riyadh MISK VIP Accommodation , Saudi Arabia
08.2023 - Current
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
- Responsible for the day-to-day operational management of facilities Housekeeping on site
- Train employees in various areas within the housekeeping, including proper VIP set up of guestrooms and suites.
- Lead, hire, and train housekeeping staff to adhere to our high standards of cleanliness and guest satisfaction
- Have worked with cleaning chemicals and have knowledge of the safety requirements and MSDS.
- Monitor that they resolve staffing issues (payroll, rosters, personal issues) to ensure their staff are fully trained and motivated, thus minimizing employee turnover rates and associated disruption to service to the client
- Maintain regular contact with the Technical Operations Manager; consult on key decisions and advice on incidents, escalation, and complaints
- Ensure all PMs and Work Orders are completed on time in a safe and effective manner
- Ensure that all Risk Assessment, Safe Plan of Actions, and Method Statements are in place and are adhered to at the place of work
- Ensure critical work activities are identified and completed on time
- Ensure that Service Levels are managed effectively, provide technical and operational support when required and be responsible for communicating with the customer when services or environmental conditions could be compromised
- Ensure quality systems are in place and report on quality directives and ensure active participation in internal and external audits
- Complete annual appraisals and identify training needs were required to develop staff and maintain compliance to statutory legislation
- Monitor sickness absence, annual leave, and overtime and inform Technical Manager of irregularities
- Eliminating or reducing risks where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action
- Monitor the teams' procurement to ensure compliance with the companies' procurement process and financial delegation
- Such other duties as required by the operational needs of the department
- Responsible for the delivery of Customer Service at a world-class standard
- Focus on ensuring effective Assignment Instructions, compliance with SOPs, all patrols, security control room duties security/safety training compliance, completion of Preventative Maintenance, Crisis management support, and day to day co-ordination of man guarding to thorough and effective on time in a safe and professional manner
- Inspecting rooms to ensure that company and Covid-19 standards of cleanliness are met
- Schedule staff and organize replacements as needed
- Take inventory, write orders and ensure there is a stock of adequate cleaning supplies
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
- Increase overall customer satisfaction with rental cleanliness and amenities, including home-owner satisfaction.
- Maintain up-to-date information on the current status of the facility regarding cleanliness and room availability.
Cleaning Manager
EFS Saudi EMCOR Company
Neom Hospital, Saudi Arabia
05.2023 - 08.2023
- Coordinates with relevant Sections for timely and efficient service maintenance of all assigned building systems
- Coordinates closely with Client / Help Desk personnel to identify soft service’s needs & actions as appropriate
- Provides documentation/coordination support for the procurement, deployment & mobilization of additional works
- Respond to emergencies in relation to cleaning hospital environment
- Assignment for Dispose of wastes in wastebaskets as well as clean the wastebaskets
- Appropriately dispose of medical waste products like syringes, hand gloves, face mask, sachets of tablets, etc
- Document the procedure involved in the disposal of hospital waste products, and ensure that the right procedure in line with the standard practice of the hospital, is followed
- Coordinates with subordinate operators and staff on call-out attendance and work allocation
- Interfaces effectively on a day-to-day basis with all accredited suppliers & contractors to supervise, evaluate & report to client on project works related to the new installation works as required
- Supports staff in day-to-day tasks as required
- To provide training, management and guidance to directly employed staff in accordance with contract and works within the guidelines of the client’s and companies
- Support the implementation of Environmental Health and Safety (EHS) related activities and programs
- To meet KPI requirements set by management from time to time
- Performs any other related duties as required
- To deliver high quality, prompt and courteous Facilities Management services in support of customers’ business needs in a safe working environment.
Housekeeping Manager
Hotel Seabank 4 Star
Mellieha, Malta
01.2023 - 03.2023
- Managing and motivating a team of cleaning staff
- Perform daily inspections of guest rooms and common areas to ensure the best possible service
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
- Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
- Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
- Perform daily housekeeping cleaning duties as part of the housekeeping team.
- Ensure the availability of materials and equipment
- Perform staff reviews and encourage teamwork among staff
- Resolve customer problems and complaints
Housekeeping Manager
Hotel Hilton
Dammam, Saudi Arabia
11.2016 - 10.2022
- Manage daily operation of 80 of rooms, including VIP rooms, public areas, and amenities.
- Operate within OSHA and safety standards within housekeeping department.
- Train employees in various areas within the housekeeping, including proper VIP set up of guestrooms and suites.
- Prepare schedules and payroll and effectively handle employee relations.
- Scheduling staff shifts and organizing replacements as required
- Performing grounds keeping and building maintenance duties
- Apply pesticides to remove harmful insects such as mosquitos, wasps, and ticks
- Conduct general maintenance duties such as cleaning walkways and fixing fountains
- Remove weeds and dead plants as needed to preserve the health and natural beauty of the plants
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Regularly taking inventory of cleaning supplies and ordering stock as needed
- Issuing cleaning supplies and equipment to housekeeping staff as needed.
Housekeeping supervisor
Hotel Ista
Erbil
09.2012 - 02.2015
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Regularly taking inventory of cleaning supplies and ordering stock as needed
- Issuing cleaning supplies and equipment to housekeeping staff as needed
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals
- Performing various cleaning duties in instances of staff shortages.
Housekeeping Supervisor
Shreyas Hotel
Pune
03.2010 - 05.2012
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Protect equipment and make sure there are no inadequacies
- Notify superiors on any damages, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Education
Bachelor's degree - Hotel & Hospitality Management
University MP
India 06.2010 - 09.2013
Diploma in Computer Application - Computer Application
A P cyber Vision
IndiaDiversey & Supervisory Skills Certifications -
Ecolab
Saudi ArabiaH.S.C - Science Stream
Jeevan Deep
India 01.2008 - 02.2010
BICSc Certified - Cleaning Science
BICSc
UKSkills
- Housekeeping & Facilities Handling
- Microsoft office (Word Excel PowerPoint Outlook)
- Diploma in Computer Application
- The British Institute of Cleaning Science
- Internet Surfing and Internet Research
- Waste management
- Purchasing and procurement of Office consumables and assets
- Housekeeping hard skills
- Microsoft Office
- Social media
- Google Drive
- Skype
- INDIGO database
- Oracle Designer R60
- CAFM Systems
- GO PPM
Websites
Custom
- Supervisory Skill
- Management Skill
Personal Information
- Date of birth: 10/12/1991
- Gender: Male
- Nationality: Indian
Languages
English
Advanced
Additional Information
Passport Number# T9286414
Issue Date# 24/08/2020
Expiry Date# 23/08/2030
Certification
PBICSs
AU2 Buffing Hard floor
AU5 Washing Surface
AU7 Stain removal
BU1 Dust Control mop Sweeping
BU12 Cleaning of toilet facilities
BU2 Damp Mopping
BU3 Vacuum cleaning
Driving License
Basic Fire & Safety training
Cleaning & Disinfection principle
High glass & all types cleaning machine operator training
Hotel Management
Timeline
Housekeeping Manager
EFS Saudi EMCOR Company
08.2023 - Current
Cleaning Manager
EFS Saudi EMCOR Company
05.2023 - 08.2023
Housekeeping Manager
Hotel Seabank 4 Star
01.2023 - 03.2023
Housekeeping Manager
Hotel Hilton
11.2016 - 10.2022
Housekeeping supervisor
Hotel Ista
09.2012 - 02.2015
Bachelor's degree - Hotel & Hospitality Management
University MP
06.2010 - 09.2013
Housekeeping Supervisor
Shreyas Hotel
03.2010 - 05.2012
H.S.C - Science Stream
Jeevan Deep
01.2008 - 02.2010
Diploma in Computer Application - Computer Application
A P cyber Vision
Diversey & Supervisory Skills Certifications -
Ecolab
BICSc Certified - Cleaning Science
BICSc