Shabina Shoukat
Riyadh,Saudi Arabia
Summary
Experienced Purser and Flight Attendant with over 7 years in the aviation industry, recognized for managing multiple priorities while maintaining a positive demeanor. Proven track record of taking on increased responsibilities to achieve team goals. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Purser
flynas
Riyadh, Saudia Arabia
02.2024 - Current
- Communicated effectively with international passengers using multilingual skills.
- Delivered exceptional customer service prioritising passenger safety.
- Coordinated with cabin crew to ensure efficient in-flight service.
- Resolved issues promptly, maintaining high levels of satisfaction.
- Adhered to company policies, upholding corporate reputation.
- Supported passengers during emergencies to ensure safe outcomes.
- Maintained elevated service standards to enhance passenger experience.
- Utilized weather and route details for accurate trip preparation.
Cabin crew member
Flynas
Riyadh, Saudia Arabia
04.2022 - 01.2024
- Ensured compliance with safety regulations for passenger security.
- Maintained clean and orderly cabin environment, enhancing passenger comfort.
- Managed challenging passengers professionally to ensure a peaceful journey.
- Supported colleagues during busy periods, demonstrating team spirit and reliability.
- Created welcoming atmosphere through friendly interactions with passengers.
Flight attendant
serene air
Lahore, Pakistan
01.2018 - 04.2022
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Offered personalized attention to premium-class passengers, ensuring their satisfaction throughout the journey.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
sales officer
extra source
lahore
07.2017 - 01.2018
- Streamlined sales processes to enhance operational efficiency.
- Increased sales volume through cultivation of strong client relationships.
- Delivered exceptional customer service, maximising client satisfaction.
- Advised customers on product features to facilitate informed purchasing decisions.
- Handled customer queries efficiently, ensuring high satisfaction levels.
service ambassador
faysal bank
Lahore
04.2017 - 06.2017
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
customer service representor
warid telecom (PVT LTD)
Lahore
03.2016 - 10.2016
- Executed daily duties with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity.
- Provided exceptional customer service by actively addressing concerns.
- Maintained respectful and friendly interactions with colleagues and clients.
- Oversaw daily operations, achieving optimal productivity levels.
Education
bachelors of commarce -
university of punjab
09.2013 - 12.2015
intermediate of commerce - undefined
superior collage
03.2011 - 09.2013
Skills
- Customer service and support
- Interpersonal communication
- Problem solving
- Time management
- Leadership
- Quality assurance
- Cultural awareness
- Team leadership
- Service orientation
- Multitasking efficiency
Languages
Urdu
Native
English
Advanced
Punjabi
Fluent
Personal Information
- Date of birth: 05/25/95
- Gender: Female
- Nationality: Pakistani
Custom
- Travel
- Nature
- Wellness Practice
- Outdoor Activities
Affiliations
- travel, nature, outdoor activities
Accomplishments
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Timeline
Purser
flynas
02.2024 - Current
Cabin crew member
Flynas
04.2022 - 01.2024
Flight attendant
serene air
01.2018 - 04.2022
sales officer
extra source
07.2017 - 01.2018
service ambassador
faysal bank
04.2017 - 06.2017
customer service representor
warid telecom (PVT LTD)
03.2016 - 10.2016
bachelors of commarce -
university of punjab
09.2013 - 12.2015
intermediate of commerce - undefined
superior collage
03.2011 - 09.2013