Shabina Shoukat
Riyadh,Saudi Arabia
Summary
Experienced Purser and Flight Attendant with over 7 years in the aviation industry, recognized for managing multiple priorities while maintaining a positive demeanor. Proven track record of taking on increased responsibilities to achieve team goals. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Purser
flynas
Riyadh, Saudia Arabia
2024.02 - Current
- Communicated effectively with international passengers using multilingual skills.
- Delivered exceptional customer service prioritising passenger safety.
- Coordinated with cabin crew to ensure efficient in-flight service.
- Resolved issues promptly, maintaining high levels of satisfaction.
- Adhered to company policies, upholding corporate reputation.
- Supported passengers during emergencies to ensure safe outcomes.
- Maintained elevated service standards to enhance passenger experience.
- Utilized weather and route details for accurate trip preparation.
Cabin crew member
Flynas
Riyadh, Saudia Arabia
2022.04 - 2024.01
- Ensured compliance with safety regulations for passenger security.
- Maintained clean and orderly cabin environment, enhancing passenger comfort.
- Managed challenging passengers professionally to ensure a peaceful journey.
- Supported colleagues during busy periods, demonstrating team spirit and reliability.
- Created welcoming atmosphere through friendly interactions with passengers.
Flight attendant
serene air
Lahore, Pakistan
2018.01 - 2022.04
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Offered personalized attention to premium-class passengers, ensuring their satisfaction throughout the journey.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.
sales officer
extra source
lahore
2017.07 - 2018.01
- Streamlined sales processes to enhance operational efficiency.
- Increased sales volume through cultivation of strong client relationships.
- Delivered exceptional customer service, maximising client satisfaction.
- Advised customers on product features to facilitate informed purchasing decisions.
- Handled customer queries efficiently, ensuring high satisfaction levels.
service ambassador
faysal bank
Lahore
2017.04 - 2017.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
customer service representor
warid telecom (PVT LTD)
Lahore
2016.03 - 2016.10
- Executed daily duties with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity.
- Provided exceptional customer service by actively addressing concerns.
- Maintained respectful and friendly interactions with colleagues and clients.
- Oversaw daily operations, achieving optimal productivity levels.
Education
bachelors of commarce -
university of punjab
2013.09 - 2015.12
intermediate of commerce - undefined
superior collage
2011.03 - 2013.09
Skills
- Customer service and support
- Interpersonal communication
- Problem solving
- Time management
- Leadership
- Quality assurance
- Cultural awareness
- Team leadership
- Service orientation
- Multitasking efficiency
Languages
Urdu
Native
English
Advanced
Punjabi
Fluent
Personal Information
- Date of birth: 05/25/95
- Gender: Female
- Nationality: Pakistani
Custom
- Travel
- Nature
- Wellness Practice
- Outdoor Activities
Affiliations
- travel, nature, outdoor activities
Accomplishments
i
Timeline
Purser
flynas
2024.02 - Current
Cabin crew member
Flynas
2022.04 - 2024.01
Flight attendant
serene air
2018.01 - 2022.04
sales officer
extra source
2017.07 - 2018.01
service ambassador
faysal bank
2017.04 - 2017.06
customer service representor
warid telecom (PVT LTD)
2016.03 - 2016.10
bachelors of commarce -
university of punjab
2013.09 - 2015.12
intermediate of commerce - undefined
superior collage
2011.03 - 2013.09