Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Affiliations
Accomplishments
Timeline
Generic
Shabina Shoukat

Shabina Shoukat

Riyadh,Saudi Arabia

Summary

Experienced Purser and Flight Attendant with over 7 years in the aviation industry, recognized for managing multiple priorities while maintaining a positive demeanor. Proven track record of taking on increased responsibilities to achieve team goals. Committed to delivering exceptional service and enhancing customer satisfaction.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Purser

flynas
Riyadh, Saudia Arabia
02.2024 - Current
  • Communicated effectively with international passengers using multilingual skills.
  • Delivered exceptional customer service prioritising passenger safety.
  • Coordinated with cabin crew to ensure efficient in-flight service.
  • Resolved issues promptly, maintaining high levels of satisfaction.
  • Adhered to company policies, upholding corporate reputation.
  • Supported passengers during emergencies to ensure safe outcomes.
  • Maintained elevated service standards to enhance passenger experience.
  • Utilized weather and route details for accurate trip preparation.

Cabin crew member

Flynas
Riyadh, Saudia Arabia
04.2022 - 01.2024
  • Ensured compliance with safety regulations for passenger security.
  • Maintained clean and orderly cabin environment, enhancing passenger comfort.
  • Managed challenging passengers professionally to ensure a peaceful journey.
  • Supported colleagues during busy periods, demonstrating team spirit and reliability.
  • Created welcoming atmosphere through friendly interactions with passengers.

Flight attendant

serene air
Lahore, Pakistan
01.2018 - 04.2022
  • Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
  • Offered personalized attention to premium-class passengers, ensuring their satisfaction throughout the journey.
  • Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
  • Facilitated smooth boarding and deboarding processes, maintaining punctuality and orderliness.

sales officer

extra source
lahore
07.2017 - 01.2018
  • Streamlined sales processes to enhance operational efficiency.
  • Increased sales volume through cultivation of strong client relationships.
  • Delivered exceptional customer service, maximising client satisfaction.
  • Advised customers on product features to facilitate informed purchasing decisions.
  • Handled customer queries efficiently, ensuring high satisfaction levels.

service ambassador

faysal bank
Lahore
04.2017 - 06.2017
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.

customer service representor

warid telecom (PVT LTD)
Lahore
03.2016 - 10.2016
  • Executed daily duties with accuracy and efficiency.
  • Acquired and applied new skills to enhance productivity.
  • Provided exceptional customer service by actively addressing concerns.
  • Maintained respectful and friendly interactions with colleagues and clients.
  • Oversaw daily operations, achieving optimal productivity levels.

Education

bachelors of commarce -

university of punjab
09.2013 - 12.2015

intermediate of commerce - undefined

superior collage
03.2011 - 09.2013

Skills

  • Customer service and support
  • Interpersonal communication
  • Problem solving
  • Time management
  • Leadership
  • Quality assurance
  • Cultural awareness
  • Team leadership
  • Service orientation
  • Multitasking efficiency

Languages

Urdu
Native
English
Advanced
Punjabi
Fluent

Personal Information

  • Date of birth: 05/25/95
  • Gender: Female
  • Nationality: Pakistani

Custom

  • Travel
  • Nature
  • Wellness Practice
  • Outdoor Activities

Affiliations

  • travel, nature, outdoor activities

Accomplishments

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Timeline

Purser

flynas
02.2024 - Current

Cabin crew member

Flynas
04.2022 - 01.2024

Flight attendant

serene air
01.2018 - 04.2022

sales officer

extra source
07.2017 - 01.2018

service ambassador

faysal bank
04.2017 - 06.2017

customer service representor

warid telecom (PVT LTD)
03.2016 - 10.2016

bachelors of commarce -

university of punjab
09.2013 - 12.2015

intermediate of commerce - undefined

superior collage
03.2011 - 09.2013

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Shabina Shoukat