SHADEN AL ANAZI
Riyadh
Summary
OBJECTIVES: To join an organization that will provide exciting environment where it will enable me to use my educational background and experiences to expand my knowledge and deliver remarkable achievements to fulfill my ambition of becoming an expert in the industry.
Overview
4
4
years of professional experience
1
1
Certification
Work history
General and motor insurance officer
Concord Insurance brokerage
06.2022 - 08.2023
- Working on the online based application for the operation requests
- Answering client's queries that may put forward through a phone call or via emailas normal
- Query or based on client complaints for any assistance
- Handle all Addition and Deletion request and follow up with insurance company
- Enter clint invoice in oasis system (Addition, Deletion, installment) - Analyze and investigate complicated insurance claims to help prevent fraud, Review and process new claims reports
- Responsible for all client's request, operation, policy renewal, approvals, claims,and following up to settle the due payment
- Issuing a quotation from the website of the insurance company and then making comparisons between them to measure them suitability with the needs and requirements of customers
- Meeting with client to renew and strengthen the relationship.
Seals consultant
Concord Insurance Brokerage
01.2020 - Current
- Communicate with clients to understand their insurance needs and requirements and then make appropriate recommendations to them.
- Advised clients on risk mitigation strategies, suggesting security measures to reduce risk.
- Utilized advanced sales skills to overcome objections, persuade customers to purchase policies, and close deals.
Coop in Intra Defense Technologies
06.2019 - 08.2019
General and motor claims supervisor
Cloud Insurance Brokerage
, Saudi Arabia
09.2023 - Current
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Handled all claims and communications within established service level agreements.
- Kept clients well-informed of claim updates and case progress.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
- Followed up on all client requests and verified resolution.
- Managed general & motors claims received from third parties including from insurers.
- closing the accounts of agencies and workshop by payment
Education
Insurance Foundation Certificate Examination (IFCE ) -
Bachelor's degree - insurance and risk Management
TAIF University
2020
Skills
- Competent Microsoft's Office
- Products user
- Effective communication
- Adapt easily
- Team work
- Flexibility
- Willing to learn-motivated
- Estimations
- Insurance policy review
- Customer expectations management
- Claims investigation and research
- Claims analysis
- Quality Control
- Insurance policy coverage knowledge
- Risk management
Certification
Credit insurance.
- Complaint Handling workshop
- Effective business writing.
- Risk Based Audit-The Fina.
- Financial Accounting.
- Human Resources.
- Communication Skills.
- Effective Sales and Service.
- Time Management.
Timeline
General and motor claims supervisor
Cloud Insurance Brokerage
09.2023 - Current
General and motor insurance officer
Concord Insurance brokerage
06.2022 - 08.2023
Seals consultant
Concord Insurance Brokerage
01.2020 - Current
Coop in Intra Defense Technologies
06.2019 - 08.2019
Insurance Foundation Certificate Examination (IFCE ) -
Bachelor's degree - insurance and risk Management
TAIF University
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