Shaden Alotaibi
Riyadh
Summary
Highly skilled professional with deep expertise in advanced Excel, stakeholder management, and thought leadership. Exhibits exceptional time efficiency and communication proficiency, enhanced by mastery of Microsoft Office Suite. Proven track record in customer service and team leadership, showcasing extensive product knowledge and public speaking capabilities.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer Exprince Spicialist
Councle of health incurance
11.2022 - Current
- Increased client satisfaction by providing specialised support and advice.
- Facilitated productive team meetings, fostering a collaborative work environment.
- Improved workflow efficiency with thorough process analysis.
- Optimised resource allocation for maximised operational efficiency.
- Collaborated effectively with cross-functional teams for successful project completion.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
Education
Diploma - Computer Applications
Al- Emam Mhammed Iben Saud Islamic University
Bachelor's degree - English Language
Shaqra University
Skills
- Advanced Excel
- Stakeholder management
- Time efficiency
- Communication proficiency
- Microsoft office suite mastery
- Customer Service
- Product knowledge
- Public speaking
- Project scheduling
- Project Management
- Microsoft Office Suite
Certification
- Customer Experience Fundamentals
- Excellence in Customer Service
- Human Resources Management
- Project Management
- Planning Strategies
Languages
Arabic
Native
English
Advanced
Timeline
Customer Exprince Spicialist
Councle of health incurance
11.2022 - Current
Diploma - Computer Applications
Al- Emam Mhammed Iben Saud Islamic University
Bachelor's degree - English Language
Shaqra University