SHADEN ALSAEED
RIYADH,SAUDI
Summary
I am looking for work in a professional work environment full of challenges. I have a excellent amount of computer skills, achieving the monthly target, communicating with the work team intelligently, and a sense of responsibility and accomplishing tasks in a timely manner.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Remittances Investigation Specialist
Alinma Bank
Riyadh
11.2022 - 06.2025
- Oversee the end-to-end payment process, including transaction initiation, validation, and settlement.
- Ensure accuracy and completeness of payment data, resolving any discrepancies in a timely manner.
- Provide support to customers and internal stakeholders regarding payment-related inquiries.
- Investigate and resolve payment-related issues, ensuring a positive customer experience.
- Monitor and analyze remittance transactions to identify irregularities, suspicious activities, or potential fraud.
- Utilize monitoring tools and systems to track and assess transactions for compliance with regulatory guidelines.
- Stay updated on relevant regulations and compliance requirements related to remittances.
- Ensure that all remittance activities adhere to applicable anti-money laundering (AML) and know your customer (KYC) regulations.
- Collaborate with internal stakeholders and external partners to gather information and assess the legitimacy of transactions.
- Prepare and submit detailed reports on investigations, including findings, recommendations, and any corrective actions taken.
- Maintain accurate and comprehensive records of investigations for audit and regulatory purposes.
- Implement measures to mitigate risks associated with remittance transactions, including fraud prevention strategies.
- Work with cross-functional teams to develop and enhance risk mitigation protocols.
- Communicate effectively with internal teams, external partners, and regulatory authorities regarding remittance-related issues and investigations.
- Provide training and guidance to employees on Remittances Payment (WU - AIE).
- Receive, review, and prioritize customer complaints submitted through the CRM system.
- Conduct thorough investigations into the nature of each complaint, gathering necessary information from relevant departments.
- Collaborate with internal teams, including customer service, product, and quality assurance, to determine the root cause of complaints and develop effective solutions.
- Implement corrective actions to address customer concerns and prevent recurrence.
- Utilize payment processing systems and tools to manage transactions and monitor payment flows.
- Contribute to the development and implementation of enhancements to payment-related technologies.
- Analyze complaint data from the CRM system to identify trends, recurring issues, and areas for improvement.
- Generate reports and insights to help management make informed decisions regarding product or service enhancements.
Marketing Specialist
Hungerstation
Riyadh
01.2022 - 11.2022
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Implemented strategies to engage and attract customers, increasing brand engagement and sales.
- Designed engaging visual materials for print and digital media promoting brand consistency across all platforms.
Marketing Specialist
Mobily
Riyadh
03.2020 - 05.2021
- Marketing campaigns and advertisements for devices and SIM cards.
- Writing promotional text messages to promote the products offered by the company.
- Event management to launch new devices.
- Liaised with influencers for promotional partnerships, boosting product awareness among target audiences.
- Boosted brand awareness by organising and executing effective marketing campaigns.
Education
Diploma Of Higher Education - Marketing
College of Technology
Saudi Arabia Riyadh 07.2018 - 10.2020
Bachelor of Business Administrations - MIS
Arab Open University
Saudi Arabia Riyadh 01.2020 - 12.2024
Skills
- Microsoft Office
- Data Analysis
- Adaptability
- Teamwork
- Continuous Learning
- Financial Knowledge
- Creative conceptualization
Certification
- Licensed English / British Conical
- Licensed Digital Marketing / British Google
- Licensed Risk Management / Mobily
Languages
English
Advanced (C1)
Arabic
Proficient (C2)
Timeline
Remittances Investigation Specialist
Alinma Bank
11.2022 - 06.2025
Marketing Specialist
Hungerstation
01.2022 - 11.2022
Marketing Specialist
Mobily
03.2020 - 05.2021
Bachelor of Business Administrations - MIS
Arab Open University
01.2020 - 12.2024
Diploma Of Higher Education - Marketing
College of Technology
07.2018 - 10.2020
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