SHADI EL SOUSS
Riyadh
Summary
If there’s one thing I’ve learned, it’s that chaos hides opportunity. Whether it’s leading teams to deliver 206 telecom projects on time by cutting low-impact tasks, working for weeks to convince the CEO of NYC’s largest salad chain to reverse a flawed strategy, or launching a pandemic business to solve my own financial struggles—I thrive in uncertainty.
Overview
4
4
years of professional experience
Work History
Associate Field Service Manager
NOVELUS
Beirut
01.2022 - 12.2023
- Oversaw 12+ crew leads and facilitated continuous interaction between project management and external vendors to articulate project scopes, timelines, and budgets upgraded and new site-built projects
- Led the redevelopment of the FSMs' workflow in use by 100+ employees and designed an automated daily report, resulting in 12% drive in project performance, reduction of 25% in lead time per project, and let to cover the whole project milestones
- Recognized as 'FSM of the Month' for 3 consecutive months and 'FSM of the Year 2022' for significant achievements
- Conducted regular performance reviews, identifying areas for improvement and fostering professional growth.
Founder
MOMENTOS
Beirut
03.2020 - 07.2023
- Launched and grew 'Momentos' generating $25,000 in revenue over 3 years (During Covid and the Lebanese financial crisis)
- Leveraged existing client relationships to acquire 15 new clients within a year and maintained a retention rate of 87% building excellent customer experience over the period
Quality Audit Lead
NOVELUS
Beirut
09.2021 - 01.2022
- Assessed team capabilities and developed a tailored training program for new hires, enhancing team skills and improvement in projects’ audit performance
- Delivered 95% compliance on quality audits across 104 projects, ensuring successful client project outcomes
Site Geotechnical Engineer
GEOEXPERTS
Beirut
09.2020 - 08.2021
- Led the on-site shoring operations and ensured adherence to quality and safety standards
- Conducted detailed site investigations to support the decision-making process for the project-design team
- Managed on-site logistics and worked closely with suppliers to secure timely delivery of materials and equipment to project sites
Education
Master of Business Administration -
AMERICAN UNIVERSITY OF BEIRUT
Beirut, Lebanon12-2024
MBA Exchange Program - Operational Consulting, Strategy, and Project Management
NEW YORK UNIVERSITY, Leonard N. Stern School of Business
New York, US12-2024
Bachelor of Engineering - Civil and Environmental
BEIRUT ARAB UNIVERSITY
Beirut, Lebanon12.2020
Skills
- MS Office Package (PowerPoint, Word, Excel)
- Project management
- Field Operations
- Staff management
- Client relationships
- KPI tracking
- Strategy development
Languages
Arabic
First Language
English
Proficient (C2)
C2
Hobbies and Interests
- Cooking (esp. Lebanese cuisine)
- Growing plants
- Outdoor Enthusiast
Projects
Operations Consulting, 09/2024 - 12/2024
Partnered with a team to identify and tackle operational inefficiencies at 'Chopt Salad' stores across New York, addressed customer needs, and implemented a growth strategy, boosting the sales of steak and salmon proteins by 3% within 3 months
Affiliations
- Lebanese Jarrah Scouts, Pack Leader, Developed engaging activities and guided effective communication strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Field Service Manager
NOVELUS
01.2022 - 12.2023
Quality Audit Lead
NOVELUS
09.2021 - 01.2022
Site Geotechnical Engineer
GEOEXPERTS
09.2020 - 08.2021
Founder
MOMENTOS
03.2020 - 07.2023
Master of Business Administration -
AMERICAN UNIVERSITY OF BEIRUT
MBA Exchange Program - Operational Consulting, Strategy, and Project Management
NEW YORK UNIVERSITY, Leonard N. Stern School of Business
Bachelor of Engineering - Civil and Environmental
BEIRUT ARAB UNIVERSITY
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