Shadick Talugenda
Jeddah
Summary
Highly skilled in guest interactions, customer satisfaction and expertise in addressing guest needs. Also having a wide range of experience in recommending the guest from the menu and specials, serving of food and beverages as requested. Proven records of enhancing customer satisfaction. I will surpass your expectations and will put in my very best to achieve the company goals and objectives.
Overview
9
9
years of professional experience
Work History
Waiter / Cashier
Burger King Fast-Food Restaurant Company
Jeddah
04.2021 - Current
- Company Overview: Fast-food restaurant chain.
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Operating scanners, scales, cash registers, and other electronics.
- Balancing the cash register and generating reports for credit and debit sales.
- Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.
- Processing refunds and exchanges, resolving complaints.
- Bagging or wrapping purchases to ensure safe transport.
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
- Maintaining a clean workspace.
- Fast-food restaurant chain.
Waiter
HYATT REGENCY
Dubai
04.2019 - 02.2020
- Highly skilled in guest interactions, customer satisfaction and expertise in addressing guest needs.
- Also having a wide range of experience in recommending the guest from the menu and specials, serving of food and beverages as requested.
- Proven records of enhancing customer satisfaction.
- I will surpass your expectations and will put in my very best to achieve the company goals and objectives.
Waiter/Food Runner
ATLANTIS - THE PALM
01.2017 - 02.2018
- Responsible for day-to-day operations in the kitchens
- Follow the recipes in accordance with the business's operating standards for various events scheduled.
- Cooking and Preparing Cafe Menu items.
- Clean up station and take care of leftover food.
- Washing Dishes and Mopping Floor.
- Assist in doing dishes as needed.
- Assist in Prep of food.
- Taking out the trash, cleaning equipment
Education
Associate of Arts - Fashion And Design Course
Ymca Comprehensive Institute
Uganda11.2020
Diploma of Education - Hotel Management
Ifoclan Academic Mental
Uganda08.2018
High School Diploma - Food and beverage Service
Datamine Technical Business School
Uganda04.2016
Skills
- Back Of House/Waiter
- Hospitality
- Customer service
- Health and safety
- Food and beverages
- Restaurant procedures
- POS Skills
- Good Communication skills
Timeline
Waiter / Cashier
Burger King Fast-Food Restaurant Company
04.2021 - Current
Waiter
HYATT REGENCY
04.2019 - 02.2020
Waiter/Food Runner
ATLANTIS - THE PALM
01.2017 - 02.2018
Associate of Arts - Fashion And Design Course
Ymca Comprehensive Institute
Diploma of Education - Hotel Management
Ifoclan Academic Mental
High School Diploma - Food and beverage Service
Datamine Technical Business School
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