Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Shafait Ali

Shafait Ali

Riyadh,01

Summary

Objectives To keep up with growing technological advancements and to perform a vital role in such an organization where I can carefully utilize my knowledge and polish skills in the field of Computer Science and Technology.

Overview

24
24
years of professional experience

Work History

Field software and hardware Support Engineer

Arabsoft, Arabic Computer Systems Ltd
1 1

Field hardware and Software Support Engineer

STC, Saudi Telecom Company
05.2015 - Current
  • Provide End user support for all mentioned clients
  • Which includes following:
  • TECHNICAL SUPPORT SKILLS-OS installation:- Win XP, Win Server 2003, 2008,Win Vista, Windows 7.window10-Assembling, hardware up gradation troubleshooting, -Windows maintenance, dual booting, upgrade & update the windows-MS outlook configuration, Outlook backup & restore and troubleshooting-Disk Management, partitions-Printer installation and troubleshooting-Antivirus update & virus protection-Scanner configuration & troubleshooting.-Troubleshooting of hardware and O/S-Basic Networking, Map drive, Data sharing-TCP/IP Configuration, Internet Maintenance-Data Cards configure and troubleshooting -Remote desktop and Remote assistance-Wireless Networking, Networking in Domain environment-Basic Firewall configuration
  • SQL Server Installation and Its backup and Restore
  • User Profiles Backup and Restore.-Sharing folder, sharing device & Printer
  • Support application tawaool etc.

Field hardware Support Engineer

Abdulla Fouad Holding Co Riyadh, Saudi Aramco Company
04.2013 - 04.2015
  • Provide End user support for all mentioned clients
  • Which includes following:
  • I am working as group leader in Abdullah fouad project in Saudi Aramco company Riyadh for replacement of Lenovo desktop , Lenovo Laptop Dock Station
  • Maintain computers with Automatic Updates from Microsoft support site, Creating user accounts from Active Directory users, Computers
  • Support for Microsoft windows operating systems,7,8 Office 2010 & Microsoft Outlook 2010 includes configurations & troubleshooting
  • Provide complete Microsoft applications support
  • Network Printers installation & configuration
  • As Field Support Engineer project new pc all in one HP
  • Ministry of Civil Service

Deployment

Project Saudi
04.2011 - 09.2011
  • Telecom Company (STC, Saudi Telecom) in Riyadh

Field Support Engineer

Abdulla Fouad Holding Co Riyadh, Saudi Electricity Company
04.2006 - 02.2010
  • User Support:
  • Provide End user support for all mentioned clients
  • Which includes following:-
  • Support for Microsoft windows operating systems, Office 2000/2003 & Microsoft Outlook 2000/2003/2010 includes configurations & troubleshooting
  • Provide complete Microsoft applications support
  • Network Printers installation & configuration
  • Setting up Local Area Network, troubleshoot users on network, Setting up proxy for internet connectivity on the remote server, Configures NetMeeting to share file, folders on the network, Installing, configuring McAfee Antivirus 8.0.0, and update Antivirus Dat file from the McAfee support Site
  • Maintain computers with Automatic Updates from Microsoft support site, Creating user accounts from Active Directory users, Computers
  • Set single password for administrator account, so as restrict normal users from installing, configuring system settings
  • Create new user accounts, connects to network, maintain user accounts, setting permissions for each individual user on the network
  • Installing rack servers with power distribution units and hp servers
  • Laptop’s service for defective peripherals
  • Pentium 4 machines troubleshooting for defective peripherals such as
  • Hard disk, Power supply, System Board, Memory.

Ramat Computers
03.2003 - 03.2006
  • Its now more then two years of my service in Ramat computers, where I did lots of work at their major projects such like Al – Marai, Prince Sultan Airbase, Al Safi Dairies at different sorts of roles as per below

End User Support

Jamshed Computer International
Lahore
06.2000 - 07.2001
  • In the one year of my service, I was working for end user support at their major account packages ltd
  • My job responsibilities were as per belo _
  • FIELD OF INTEREST:Hardware & Network End user support
  • Support for Microsoft windows operating systems, Office 2000/2003 /2007/2010/2013 & Microsoft Outlook 2000/2003/2007/2010 includes configurations & troubleshooting
  • Provide complete Microsoft applications support
  • Network Printers installation & configuration.

Education

H.S.S.C - undefined

Islamia Degree College

Diploma - Office Management

Sindh Board Of Technical Education

Diploma - Computer Science

soharwardi College

Skills

Technical & Computer Skillsundefined

Software

User software support in user desk

Timeline

Field hardware and Software Support Engineer

STC, Saudi Telecom Company
05.2015 - Current

Field hardware Support Engineer

Abdulla Fouad Holding Co Riyadh, Saudi Aramco Company
04.2013 - 04.2015

Deployment

Project Saudi
04.2011 - 09.2011

Field Support Engineer

Abdulla Fouad Holding Co Riyadh, Saudi Electricity Company
04.2006 - 02.2010

Ramat Computers
03.2003 - 03.2006

End User Support

Jamshed Computer International
06.2000 - 07.2001

H.S.S.C - undefined

Islamia Degree College

Diploma - Office Management

Sindh Board Of Technical Education

Diploma - Computer Science

soharwardi College

Field software and hardware Support Engineer

Arabsoft, Arabic Computer Systems Ltd
1 1

Similar Profiles

CREATE PROFILE
Shafait Ali