Objectives To keep up with growing technological advancements and to perform a vital role in such an organization where I can carefully utilize my knowledge and polish skills in the field of Computer Science and Technology.
Overview
24
24
years of professional experience
Work History
Field software and hardware Support Engineer
Arabsoft, Arabic Computer Systems Ltd
1 1
Field hardware and Software Support Engineer
STC, Saudi Telecom Company
05.2015 - Current
Provide End user support for all mentioned clients
Which includes following:
TECHNICAL SUPPORT SKILLS-OS installation:- Win XP, Win Server 2003, 2008,Win Vista, Windows 7.window10-Assembling, hardware up gradation troubleshooting, -Windows maintenance, dual booting, upgrade & update the windows-MS outlook configuration, Outlook backup & restore and troubleshooting-Disk Management, partitions-Printer installation and troubleshooting-Antivirus update & virus protection-Scanner configuration & troubleshooting.-Troubleshooting of hardware and O/S-Basic Networking, Map drive, Data sharing-TCP/IP Configuration, Internet Maintenance-Data Cards configure and troubleshooting -Remote desktop and Remote assistance-Wireless Networking, Networking in Domain environment-Basic Firewall configuration
SQL Server Installation and Its backup and Restore
User Profiles Backup and Restore.-Sharing folder, sharing device & Printer
Support application tawaool etc.
Field hardware Support Engineer
Abdulla Fouad Holding Co Riyadh, Saudi Aramco Company
04.2013 - 04.2015
Provide End user support for all mentioned clients
Which includes following:
I am working as group leader in Abdullah fouad project in Saudi Aramco company Riyadh for replacement of Lenovo desktop , Lenovo Laptop Dock Station
Maintain computers with Automatic Updates from Microsoft support site, Creating user accounts from Active Directory users, Computers
Support for Microsoft windows operating systems,7,8 Office 2010 & Microsoft Outlook 2010 includes configurations & troubleshooting
Provide complete Microsoft applications support
Network Printers installation & configuration
As Field Support Engineer project new pc all in one HP
Ministry of Civil Service
Deployment
Project Saudi
04.2011 - 09.2011
Telecom Company (STC, Saudi Telecom) in Riyadh
Field Support Engineer
Abdulla Fouad Holding Co Riyadh, Saudi Electricity Company
04.2006 - 02.2010
User Support:
Provide End user support for all mentioned clients
Which includes following:-
Support for Microsoft windows operating systems, Office 2000/2003 & Microsoft Outlook 2000/2003/2010 includes configurations & troubleshooting
Provide complete Microsoft applications support
Network Printers installation & configuration
Setting up Local Area Network, troubleshoot users on network, Setting up proxy for internet connectivity on the remote server, Configures NetMeeting to share file, folders on the network, Installing, configuring McAfee Antivirus 8.0.0, and update Antivirus Dat file from the McAfee support Site
Maintain computers with Automatic Updates from Microsoft support site, Creating user accounts from Active Directory users, Computers
Set single password for administrator account, so as restrict normal users from installing, configuring system settings
Create new user accounts, connects to network, maintain user accounts, setting permissions for each individual user on the network
Installing rack servers with power distribution units and hp servers
Laptop’s service for defective peripherals
Pentium 4 machines troubleshooting for defective peripherals such as
Hard disk, Power supply, System Board, Memory.
Ramat Computers
03.2003 - 03.2006
Its now more then two years of my service in Ramat computers, where I did lots of work at their major projects such like Al – Marai, Prince Sultan Airbase, Al Safi Dairies at different sorts of roles as per below
End User Support
Jamshed Computer International
Lahore
06.2000 - 07.2001
In the one year of my service, I was working for end user support at their major account packages ltd
My job responsibilities were as per belo _
FIELD OF INTEREST:Hardware & Network End user support
Support for Microsoft windows operating systems, Office 2000/2003 /2007/2010/2013 & Microsoft Outlook 2000/2003/2007/2010 includes configurations & troubleshooting
Provide complete Microsoft applications support
Network Printers installation & configuration.
Education
H.S.S.C - undefined
Islamia Degree College
Diploma - Office Management
Sindh Board Of Technical Education
Diploma - Computer Science
soharwardi College
Skills
Technical & Computer SkillsPCs & PrintersIBM & HP PCs & PrintersHardwareExperienced with IBM & HP Products such like PCs, Network Printers installations, configurations & trouble shootingsOTHER SKILLSAdobe Photo Shop 80 Print Artist Coral Draw
Technical diagram generation
Software
User software support in user desk
Timeline
Field hardware and Software Support Engineer
STC, Saudi Telecom Company
05.2015 - Current
Field hardware Support Engineer
Abdulla Fouad Holding Co Riyadh, Saudi Aramco Company
04.2013 - 04.2015
Deployment
Project Saudi
04.2011 - 09.2011
Field Support Engineer
Abdulla Fouad Holding Co Riyadh, Saudi Electricity Company
<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing<ul><li>Installs and configures desktop & notebook computers (PCs and MAC’s) and printers for all Virco Personnel.</li><li>Configures software such as normal desktop applications to CAD software and applications to interact with equipment on the plant floor.</li><li>Provides support to the Bar Code, Wireless, PBX, Cellular & PDA phone applications and equipment.</li><li>Maintains accurate software and hardware inventory.</li><li>Maintains, repairs, and upgrades existing PC MAC hardware and software.</li><li>Assist computer end-users in solving hardware and software problems.</li><li>Operates hardware and software as required to perform data processing tasks.</li><li>Provides SAP Weekly and Daily reports.</li><li>Provides internal customer service.</li><li>Provides Help Desk support, Cellular & PDA phone support, PBX phone system support, and SAP and Windows backup support.</li><li>Performs other duties as assigned.</li></ul> at Virco Manufacturing
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL